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Robert DeNooyer Chevrolet

(116 reviews)
Visit Robert DeNooyer Chevrolet
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–5:30pm 7:30am–5:00pm
Wednesday 9:00am–5:30pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–5:30pm 7:30am–5:00pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
New (616) 294-4959 (616) 294-4959
Used (616) 344-0022 (616) 344-0022
Service (616) 820-0064 (616) 820-0064

Reviews

(116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Car detailing

Bought the extra coverage for my vehicle, which included a once a year detailing. Came to pick it up and it was the worst detailing job I have ever seen. The outside was still dirty and the carpet in the rear and the mat was still dirty. I had my vehicle serviced before and they have messed up a few times. We will not purchase extra coverage again, so that we can take are vehicle's some where else.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Knowledgeable and honest customer service.

My car needed a few days to diagnose and repair. The loaner car really helps me out so that I didn't miss so much work and it is very convenient. They found the problem making the noise which was great. My service writer, Laura, kept me well informed about my repair progress.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sales

Went in to discuss cars on the lot and they listed a price we were willing to pay. Continued to walk around that price and kept changing the amount down to get to the price we had agreed on. Out there to get your money, not your service. They also don’t take NO for an answer. Was not impressed

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

recent visit

Quick, easy, personable service. I had routine oil change. Potential repairs for the future were pointed out with a plan of work suggested. They will monitor the condition and will advise.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Poor Response to Service Issue

Purchased a 2009 her Silverado less than a year ago - the left rear leaf spring broke and DeNooyers would not cover the repairs stating “things break”. Purchased an extended 2 year warranty and it didn’t cover this major component. It would cover a control arm but not a leaf spring?!?! Very dissatisfied with this dealership and it’s failure to stand behind what it sells. 0 star rating.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (616) 422-4491 when you have a chance. Thank you, and we look forward to hearing from you.

Always Deliver

Robert DeNooyer Chevrolet "always delivers" when we need our car serviced. They are efficient, effective and quick. The service is always communicated before making the purchase of what needs to be done. The employees are nice and make you feel like your vehicle is going to be taken care of. Kristy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Correction for Denooyer Chevrolet

So my friend bought a Jeep from them and at first she was having problems, but they fixed the repairs she needed in a timely matter!!! I?ve tried to take my other review down but it won?t let me, so please take it down! Very nice and courteous staff at denooyer, especially Carmen, she?s amazing to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Don?t recommend

My friend bought a vehicle from denooyer and had problems with it 2 weeks after buying it. Since then, she has had it into denooyer 3 times and they will not fix what was agreed upon when purchasing the vehicle.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that your friends was not up to par. Please have them contact us at (616) 422-4491 to discuss the concerns, as customer satisfaction is of utmost importance to us.

Hit a pothole that ruined my entire wheel

Hit a pothole that ruined my entire wheel and underbody. Filed a claim with my insurance company that had me pay a 500 deductible. Denooyer hooked me up with a 2018 Chevy Colorado loaner vehicle and it was awesome!! They informed that they needed to do additional work on the underbody which I didn't expect them to fix.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great customer service!

Efficient & honest! Great customer service! If as a customer you feel good leaving vehicle there for service, that’s a huge plus. Car is always done at time promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.