Robert DeNooyer Chevrolet

I drove over from GR to look at chevy impala's because they seemed to have the best prices around. Met with Rob, found one that would work, got my trade appraisal and started working on the numbers. Back and forth but settled on something i could afford. So a day later I drive back out to sign docs and pick up the new vehicle only to find out In the finance office(Angie) that I was miss quoted, and my payment was going to be a $110 more a month than discussed This was crazy and a complete waste of my time. Sales and finance chalded it up to a "FAT FINGER" and offered little to assist me further other that maybe an extra 500 on trade. They have a lot full of cars, a credit approval and customer "Ready to buy" but they still couldn't get the deal done. I was looking to get into something larger than my Volt to fit a my growing family but kinda left speech less after this encounter.

Wait time of over an hour for scheduled oil change and tire rotation is too long. Also, nothing extra was done they only did the absolute bare minimum, did not wash the vehicle or even shake out the floor mat. I have received better service at quick change oil bays then I did from the dealership at half the wait time and price! Also handwritten date and mileage for next oil change is so pathetic you?re a dealership spend the money to get professional tags that are computer generated and not scrawled in by your team member that have no idea how to write neatly or even legible. If the service department was not attached to the building, I would not believe this is GM. The entire vibe was of a shade tree mechanic that doesn?t care and just wants your money and to get you out before the next unsuspecting person shows up.

Initially, my vehicle was great, until we started driving it for more than the first few days. It was brought in twice to fix 3 different issues within the first couple of weeks. They didn’t charge us, and they picked up my vehicle so I didn’t have to drive to Holland with my child, thankful for that. My issue is that they didn’t fill my gas tank up and it put quite a few miles on my, new to us SUV. (We live over an hour away, and it was driven to Holland 4 ways.) These issues should’ve been found and fixed before it was put on the lot. I went to use my rear wiper for the first time, and it doesn’t hardly work. Seems like there’s an issue with the motor and it needs a new wiper blade. I guess shame on us for not going through this vehicle better. I’m wondering what else will break, or is already broken. I really hope we didn’t buy a lemon. For spending tens of thousands on an SUV, it shouldn’t have any issues. I’ve dreamt of owning this SUV for years, and all this is taking the joy out of it. We had to wait over 2 hours to see the finance department because they were “in a meeting”. Apparently having your ENTIRE department in a meeting, trumps people buying a vehicle. I should’ve known then to walk away.

Bought the extra coverage for my vehicle, which included a once a year detailing. Came to pick it up and it was the worst detailing job I have ever seen. The outside was still dirty and the carpet in the rear and the mat was still dirty. I had my vehicle serviced before and they have messed up a few times. We will not purchase extra coverage again, so that we can take are vehicle's some where else.

My car needed a few days to diagnose and repair. The loaner car really helps me out so that I didn't miss so much work and it is very convenient. They found the problem making the noise which was great. My service writer, Laura, kept me well informed about my repair progress.

Went in to discuss cars on the lot and they listed a price we were willing to pay. Continued to walk around that price and kept changing the amount down to get to the price we had agreed on. Out there to get your money, not your service. They also don’t take NO for an answer. Was not impressed

Quick, easy, personable service. I had routine oil change. Potential repairs for the future were pointed out with a plan of work suggested. They will monitor the condition and will advise.

Purchased a 2009 her Silverado less than a year ago - the left rear leaf spring broke and DeNooyers would not cover the repairs stating “things break”. Purchased an extended 2 year warranty and it didn’t cover this major component. It would cover a control arm but not a leaf spring?!?! Very dissatisfied with this dealership and it’s failure to stand behind what it sells. 0 star rating.

Robert DeNooyer Chevrolet "always delivers" when we need our car serviced. They are efficient, effective and quick. The service is always communicated before making the purchase of what needs to be done. The employees are nice and make you feel like your vehicle is going to be taken care of. Kristy

So my friend bought a Jeep from them and at first she was having problems, but they fixed the repairs she needed in a timely matter!!! I?ve tried to take my other review down but it won?t let me, so please take it down! Very nice and courteous staff at denooyer, especially Carmen, she?s amazing to work with.