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Robert DeNooyer Chevrolet

(116 reviews)
Visit Robert DeNooyer Chevrolet
Sales hours: 9:00am to 2:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–5:30pm 7:30am–5:00pm
Wednesday 9:00am–5:30pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–5:30pm 7:30am–5:00pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
New (616) 294-4959 (616) 294-4959
Used (616) 344-0022 (616) 344-0022
Service (616) 820-0064 (616) 820-0064

Reviews

(116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service Rep and Service

Laura Martinez looked up everything that needed tI done on my Acadia, it has over 118,000 miles. She gave me prices and a thorough explanation of each job. The prices were competitive and I stayed at that service department because of Laura's extra research for my repairs. Great job was done on all if the repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courtesy is King

Needed service but was heading out of town , service department said they would try to squeeze me in. In and out in 35 minutes on a unscheduled service appointment. Un heard of !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Shady customer service rep.

Came in for an oil change. Customer Rep told me that I had a hole in my tire, a large piece of metal was sticking out of the side wall of the tire and it was unrepairable. I was told I would need to order a new tire for $160. I looked at the tire and saw a small nail in the tread. Thanked the DeNooyer Customer Service Rep (thinking she was nuts) and left. Took the car to discount tire and they repaired the tiny nail hole for free. Wow! Your service department needs to find better representatives. Not truthful, honest or trustworthy. Not bringing my car back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Installed new door lock

Called Thursday at 3:30 pm , had appointment for next day 8:00 am, all done by 11:00 am. Cant beat that ! Laura Martinez very helpful !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Disappointed

Have my truck there for the third time to fix a problem with the seat, first time it was fixed , but then a few months later had the same problem. Second time they looked at it and said they needed to order parts, third time it went in now they say the parts are still not here, if they are not here then why did they schedule me for the appointment. They are trying to make it right with a loaner but really how stupid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil Change

They did a fine job of making sure my needs were met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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oil change good job

very nice people were good service stands out very quit what is needed in Holland we need good service honest people at our auto shops

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Make sure you get all the warranty you can buy

I bought a new 2014 Silverado and at that time I got the MAX warranty I could. The service department has been great. (ASK FOR CARMEN). I've had all my services completed @ Denooyer Chevrolet with GREAT satisfacation. I just can't say enough about great teamwork. Denooyer has one of the best It starts with with a great service agent (CARMEN) , the Mechanies (JEREMAIH, JUSTIN, JASON) doing a great job and keeping the service agent informed, and CARMEN keeping me up todate. My trucks going on three years old now and the mechanes with their inpections finding thing like trans line leaking, weak crimp fittings on eng oil coolaner line. During the test drive the inpector found that after pumping the brakes a couple of time pedal was hard, also heard a clunking noise in the front end. The brake vacuum pump was faulted, and left front upper control arm was loose. All of which was covered under Warranty. A greast team who cares about us driving a safe vechicleand saving lives. I appreciate the teams honesty and doing a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Great Customer Service

Great and friendly costumer service! The service was onvtime as promised and shuttle ride is available if I didn't want to want for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful

First time there. Friendly, explained everything. Was in and out of there in no time. Would not have a problem going there again. Would refer friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.