Barber Ford Inc

It was a pleasant stress free experience buying our Explorer from Barber Ford. Lindsay was very nice and NOT pushy (which I hate when shopping for a vehicle).

Service Advisor, Annette, was courteous, knowledgeable and kept me up to date on progress regarding my 2020 Escape. Much appreciated and will be back if the vehicle needs future service.

Friendly staff but wait time is a little long and it’s very difficult to get a hold of anyone. I was on hold twice, transferred to voicemail, left a message and no one ever called me back. EXTREMELY FRUSTRATING & DISAPPOINTED in that.

Phenominal Service and communication. Drop off person (Jim) was informitive and delightful to deal with.

When I arrived Jake was right there waiting to check me in! Super friendly before and after my appointment! He was very thorough and very friendly! I hope he checks me in when I bring my f150

I really had a great experience with Barber Ford of Holland MI when this dealership recently repaired the radio of my F-150 pickup truck. The dealership came to me house to get my truck and then later returned it after the radio was repaired. That made this very convenient to me. I especially want to recognize Jake Gregory of Barber Ford for handling this!!!!!!

The Barber team is a leader in the industry!! The provide sales support after the sale, and great service if that's needed later. I'll start there first next time I'm in the market.

Went above and beyond what was expected.They helped me with some issues I had with my Lincoln Way app and didn’t charge me for it aside from what I brought it in for.

I purchased a used truck from barber. Three days later I brought it back with transmission issues. They gave me a loaner car for free and took Care of the transmission bill. Very nice to see people stand behind their products and do the right thing. Thankyou!

A big THANK YOU to DALE and PETE! On December 24, 2024, my husband, grandson and I were in a car accident. Our 2022 Expedition never rolled over as we went down the embankment. That car kept our family safe. To our surprise the auto insurance totaled the car. We never had to deal with auto insurance when they total a car. Having no clue what to do I reached out to Pete and Dale for help. They both helped us with questions that we needed to ask the insurance company to make sure that we came up with a fair settlement. Pete was also busy looking for a twin of the car that was totaled. To my surprise Pete was able to find a 2024 Expedition like I had. When we picked up the car Pete went through all the deals on how the car had changed over the last two years. Dale had all our finance papers ready for us when we arrived at the dealership. We have gotten older since the last purchase. We wanted to make sure that we had everything safe if one of us passed away. These two gentlemen provided Mike and I with exceptional customer service. That is why we keep coming back to Barber Ford because they cared about us and made us feel like family.