Barber Ford Inc

I purchased a used truck from barber. Three days later I brought it back with transmission issues. They gave me a loaner car for free and took Care of the transmission bill. Very nice to see people stand behind their products and do the right thing. Thankyou!

A big THANK YOU to DALE and PETE! On December 24, 2024, my husband, grandson and I were in a car accident. Our 2022 Expedition never rolled over as we went down the embankment. That car kept our family safe. To our surprise the auto insurance totaled the car. We never had to deal with auto insurance when they total a car. Having no clue what to do I reached out to Pete and Dale for help. They both helped us with questions that we needed to ask the insurance company to make sure that we came up with a fair settlement. Pete was also busy looking for a twin of the car that was totaled. To my surprise Pete was able to find a 2024 Expedition like I had. When we picked up the car Pete went through all the deals on how the car had changed over the last two years. Dale had all our finance papers ready for us when we arrived at the dealership. We have gotten older since the last purchase. We wanted to make sure that we had everything safe if one of us passed away. These two gentlemen provided Mike and I with exceptional customer service. That is why we keep coming back to Barber Ford because they cared about us and made us feel like family.

This is a great dealership with friendly and knowledgeable staff. Matt Bol took the time to make sure I got exactly what I wanted.

Drove across the state to purchase from Barber Ford and will do it again next time. These folks are all about customer satisfaction! Thanks Frank, Curt, Chuck, Pete, and Dale.

Stating very clearly what they’re going to do and the cost. Summarize what was done to vehicle.

I stopped by a couple days ago to drive a Navigator. I didn't plan to buy that day, but Mark Strikwerda was so good to work with and so honest, that I felt comfortable enough to pull the trigger that night. Great salesman, great vehicle, great deal, and great service. On top of all that, when they delivered my vehicle, it showed up with a third of a tank of gas even though they said it would have a full tank. I mentioned something to the delivery guys, and they didn't hesitate at all. They hopped back in my vehicle and went to fill it with gas. No calls to the dealership, no hassle, no problems. Just great people honoring what they said they'd do. Thank you Mark Strikwerda and Barber Ford for an incredibly great buying experience. I will be back... in about 292,000 miles... ;-)

Great customer service.. including scheduling and the service once I arrived. Very friendly and answered all my questions!

I had another failure on my EXPEDITION. Kerry in service department took very good care of my K-9 Unit. I liked Barber so much, I purchased a Explorer that day for my wife.

ATTEMPTED THEFT OF SERVICES - DECEPTIVE PRACTICES……… DON’T TRUST BARBER FORD TO PERFORM ANY REPAIRS TO YOUR VEHICLE!!!!! PLEASE READ Barber Ford should be criminally charged for their attempt to take my money for a service that was 100% NOT needed! STORY: My nephew checked the brakes on my 2022 Ford Explorer to determine if they needed to be replaced because I heard squeaking. He removed the front tires, checked the brake and rotors and determined the front brakes were fine, and placed both front tires back on. My nephew only removed the rear tires and never touched the brakes, simply looked at them and put the rear tires back on. When I started the engine all the bells and whistles went off advising me there was brake issues and that i needed to get my vehicle to the dealer for service. I went to Barber Ford, where I also purchased my vehicle, and spoke with service representative Annette Rose. I explained to Rose what occurred and I asked Rose if there was a way to simply reset the system to silence all the notifications repeatedly going off. I advised Rose that there should be nothing wrong with the emergency parking brakes, because the emergency parking brakes were never touched. Rose advised me that there was nothing she could do to reset the system that I would need to make an appointment to have the vehicle hooked up and diagnosed what the problem was When I asked Rose what that would cost me, Rose advised me $180.00. Reluctantly I scheduled an appointment to have the system diagnosed On November 01, 2024. On November 01, 2024, I went to Barber Ford and met with Annette Rose, who again advised me it would cost $180 for the diagnostic, literally plugging in the machine to print what is “wrong” with the system. Rose came to me and advised me that both the rear emergency brake actuators needed to be replaced. I asked how could the rear emergency brake actuators be bad, the Ford only had like 41,000 miles and no one ever touched the rear brakes at all. When I asked Rose what the cost of the repair would be, Rose responded that the repair cost was $1037.38. I advised her no thank you that I would get a second opinion. When I went to pay the bill, Barber Ford attempted to change me $235.21. I advised Rose that she quoted me $180.00 not $235.21 and I asked Rose what the extra money was for, and Rose responded taxes. I advised her tax on $180.00 at 6% is not $55.21, and I did not agree to pay more then the $180.00. Rose adjusted the price back to $180.00 and I paid the bill and left, fuming!! I took my Ford Explorer to Muffler Man located in Holland, because Muffler Man has always treated me fairly, with respect and I could trust Muffler Man to do a good job without taking advantage of me. Yes, I know, I should have just taken the Ford to Muffler Man in the first place. I explained to the Muffler Man technician what had occurred with the checking of the brakes by my nephew, with all the notifications on the dash, and what had transpired at Barber Ford. The Muffler Man technician, advised me that I should not be having a problem with the emergency parking brake actuators on a 2022 Ford Explorer with only 41,000 miles on it. The technician looked at my Ford Explorer, and within a few minutes came back and said your all done. I asked him if he replaced the accusatory‘s that quickly and he advised me that there was nothing wrong with my parking brake actuators, that he simply reset the system and all the dash notifications and bells and whistles had seized. He advised that Barber Ford ONLY HAD TO RESET THE SYSTEM!!! Of course when I heard what Muffler Man stated I was super angry of how Barber Ford attempted to deceive me that there was a mechanical issue with my Ford, and then not only STOLE $180.00 FOR THEIR DIAGNOSTIC TEST BUT ALSO ATTEMPTED TO DECEITFULLY STEAL AN ADDITIONAL $1037.00 MORE FROM ME FOR A SERVICE THAT WAS NOT REQUIRED!!!!!!

Thank you Matt Bol and team for going the extra mile. Loving the truck and can't thank you and your team enough.