Barber Ford Inc

I really had a great experience with Barber Ford of Holland MI when this dealership recently repaired the radio of my F-150 pickup truck. The dealership came to me house to get my truck and then later returned it after the radio was repaired. That made this very convenient to me. I especially want to recognize Jake Gregory of Barber Ford for handling this!!!!!!

Went above and beyond what was expected.They helped me with some issues I had with my Lincoln Way app and didn’t charge me for it aside from what I brought it in for.

I purchased a used truck from barber. Three days later I brought it back with transmission issues. They gave me a loaner car for free and took Care of the transmission bill. Very nice to see people stand behind their products and do the right thing. Thankyou!

A big THANK YOU to DALE and PETE! On December 24, 2024, my husband, grandson and I were in a car accident. Our 2022 Expedition never rolled over as we went down the embankment. That car kept our family safe. To our surprise the auto insurance totaled the car. We never had to deal with auto insurance when they total a car. Having no clue what to do I reached out to Pete and Dale for help. They both helped us with questions that we needed to ask the insurance company to make sure that we came up with a fair settlement. Pete was also busy looking for a twin of the car that was totaled. To my surprise Pete was able to find a 2024 Expedition like I had. When we picked up the car Pete went through all the deals on how the car had changed over the last two years. Dale had all our finance papers ready for us when we arrived at the dealership. We have gotten older since the last purchase. We wanted to make sure that we had everything safe if one of us passed away. These two gentlemen provided Mike and I with exceptional customer service. That is why we keep coming back to Barber Ford because they cared about us and made us feel like family.

This is a great dealership with friendly and knowledgeable staff. Matt Bol took the time to make sure I got exactly what I wanted.

Drove across the state to purchase from Barber Ford and will do it again next time. These folks are all about customer satisfaction! Thanks Frank, Curt, Chuck, Pete, and Dale.

Stating very clearly what they’re going to do and the cost. Summarize what was done to vehicle.

I stopped by a couple days ago to drive a Navigator. I didn't plan to buy that day, but Mark Strikwerda was so good to work with and so honest, that I felt comfortable enough to pull the trigger that night. Great salesman, great vehicle, great deal, and great service. On top of all that, when they delivered my vehicle, it showed up with a third of a tank of gas even though they said it would have a full tank. I mentioned something to the delivery guys, and they didn't hesitate at all. They hopped back in my vehicle and went to fill it with gas. No calls to the dealership, no hassle, no problems. Just great people honoring what they said they'd do. Thank you Mark Strikwerda and Barber Ford for an incredibly great buying experience. I will be back... in about 292,000 miles... ;-)

Great customer service.. including scheduling and the service once I arrived. Very friendly and answered all my questions!

I had another failure on my EXPEDITION. Kerry in service department took very good care of my K-9 Unit. I liked Barber so much, I purchased a Explorer that day for my wife.