Reviews
Great service
Seamless i was in and out. Travis is a great salesman and made sure everything was ready to go. Great job to the whole team
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for taking the time to share your feedback. Each employee is a valued member of the Fred Grande Ford Sales team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Wonderful Salesman.
My salesman Travis was excellent. Just what you would want in a salesman...friendly, informative and not at all pushy. We will definitely recommend him to anyone shopping for a Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathleen, we cannot thank you enough for your wonderful review of Fred Grande Ford Sales and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Friendly Sales Staff, clean facilities,
The low pressure Sales philosophy. Travis was outstanding. I felt like I could be myself around him. Glen was very helpful with getting my loan payment where I needed it to be and my wife and I were happy with the whole experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your recent purchase, Quintin! At Fred Grande Ford Sales, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Excellent service
Very helpful - quick - I did not purchase my car from here but am definitely coming back here next time - Chip was especially helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Fast, Friendly service
Fast, friendly service. The work on my car was done when promised. My appointment was for 8 AM and I was taken in right on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chris Tombrella, Sales Manager / (586) 727-3415
Great sales team
Easy, no nonsense experience. Cody and Glenn were perfect and made a great sales team. They know their stuff! Will be back again .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Tombrella, Sales Manager / (586) 727-3415
Always great service friendly knowledge
Friendly. Knowledge, Best dealership in Michigan no matter if your getting a oil change or buying they are the best team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Tombrella, Sales Manager / (586) 727-3415
Great buying expereince
Travis was extremely helpful with entire car buying experience as was the entire Fred Grande Ford team. Also, Travis, returned all phone calls promptly which I appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for this lovely review, Deborah! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Travis and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Chris Tombrella, Sales Manager / (586) 727-3415
great service
very efficient and cordial. Had a cup of coffee and watched television while waiting for oil change. Complete service included tire rotation and systems check.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Don! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Chris Tombrella, Sales Manager / (586) 727-3415
Fred Grande Richimond
Chip is aways great to work with. He makes sure we are taken care of. Cody, and the other sales people know their stuff and work hard to find what you want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John and thanks for your kind words! We appreciate our team here at Fred Grande Ford Sales and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Chris Tombrella, Sales Manager / (586) 727-3415