Reviews
Good service. Honest
Good service and honest people. Easy buying experience. Don’t like this survey though. I don’t need to write 20 words to tell you things went well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
The staff were very friendly. Service waiting area was clean. Service was very efficient. I like bringing my car here for all of these reasons.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Salesman
Travis, our salesman, was extremely knowledgeable and helpful through the entire purchase process. We were primarily FCA buyers previously, but with the vehicle quality and mainly Travis, we will only be looking at Fords moving forward!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Will buy here again
No sales pressure. Fast easy purchase, found me more rebates. Had my truck in a couple days after finding it at another dealer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service, Clean and friendly emplyees
Chip and Steve always try very hard to help you out when getting scheduled for service and then completing it on time and with all forethought.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service department survey
I like the promptness of Skip. He informs me of everything I need to know. He is very friendly and knowledgeable. The service department is very efficient and gets the job done quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, clean facilities, nice waiting room
Everything went smoothly. Friendly service man, nice waiting room facilities. I am very pleased with the fix's that were made on my truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome Buying Experience
From the moment we met Cindy Harder in the parking lot, on a Saturday, 15 minutes until closing (!)....she was friendly, helpful, and knowledgeable! She made our buying experience painless and stress free, unlike a couple of other experiences we've had at neighboring Ford Dealerships. "Thank you, Cindy! We love our new Escape!"
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles R. and Eleanore L. Mels
When we need an oil change or to change a brunt out light bulb, or any other maintenace, we go to Grande Ford. It's like going home to FAMILY. We trust and respect them. We wouldn't go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly staff
Fred Grande service and staff is always very friendly and welcoming. Service is very quick and they leave your vehicle clean.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase