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Fred Grande Ford

(330 reviews)

Reviews

(330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good service. Honest

Good service and honest people. Easy buying experience. Don’t like this survey though. I don’t need to write 20 words to tell you things went well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

The staff were very friendly. Service waiting area was clean. Service was very efficient. I like bringing my car here for all of these reasons.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Salesman

Travis, our salesman, was extremely knowledgeable and helpful through the entire purchase process. We were primarily FCA buyers previously, but with the vehicle quality and mainly Travis, we will only be looking at Fords moving forward!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Will buy here again

No sales pressure. Fast easy purchase, found me more rebates. Had my truck in a couple days after finding it at another dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service, Clean and friendly emplyees

Chip and Steve always try very hard to help you out when getting scheduled for service and then completing it on time and with all forethought.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department survey

I like the promptness of Skip. He informs me of everything I need to know. He is very friendly and knowledgeable. The service department is very efficient and gets the job done quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, clean facilities, nice waiting room

Everything went smoothly. Friendly service man, nice waiting room facilities. I am very pleased with the fix's that were made on my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Buying Experience

From the moment we met Cindy Harder in the parking lot, on a Saturday, 15 minutes until closing (!)....she was friendly, helpful, and knowledgeable! She made our buying experience painless and stress free, unlike a couple of other experiences we've had at neighboring Ford Dealerships. "Thank you, Cindy! We love our new Escape!"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Charles R. and Eleanore L. Mels

When we need an oil change or to change a brunt out light bulb, or any other maintenace, we go to Grande Ford. It's like going home to FAMILY. We trust and respect them. We wouldn't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly staff

Fred Grande service and staff is always very friendly and welcoming. Service is very quick and they leave your vehicle clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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