Reviews
Long term repair, but great service
They scheduled my jeep commander a week after initially talking to the service dept. Once there, they reset fault codes and sent it out. I drove it for 2 days. Then it broke down with same problem. Dealer had it again for 2 weeks and replaced PCM, reset fault codes. Again I drove it for 2 days. Broke down again. This time they replaced the tranny control solenoid. It was there for 2 weeks. They told me it was ready. I picked it up
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am so sorry for your last experience here at Lithia. Thank you for taking the time to fill out a review. We appreciate your feed back. Here at Lithia we try to provide the best customer care possible, it helps us out to get surveys that let us know where we need improvement. If there is anything I can do to accommodate your next visit, please let me know. Thank you so much. Summer Joy Gravis- Lithia Customer Service Rep.
service forever
Service took over 4 hours called at 3 hours to be told my vehicle was nect to be started on after being at the faciltiy for hours previously.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am so sorry for your last experience here at Lithia. Thank you for taking the time to fill out a review. We appreciate your feed back. Here at Lithia we try to provide the best customer care possible, it helps us out to get surveys that let us know where we need improvement. If there is anything I can do to accommodate your next visit, please let me know. Thank you so much. Summer Joy Gravis- Lithia Customer Service Rep.
christopher mabey owner
excellent service and customer satisfaction was a paramount concern of dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review!!
Great Service For My Jeep
I took my Jeep into Lithia Chrysler Jeep Dodge of Pocatello for it's scheduled oil change and was in and out within 30 minutes. After completing the paperwork, I went to their customer lounge with a cup of coffee and a magazine. I just finished my coffee and was reading my third article when I was informed that my vehicle was ready for pickup. That's what I call prompt service. And they even performed a complete check of my vehicle to boot. That's the kind of service I can get really used to!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review!!
Installed new tires
Even though they just installed new tires they also took the time to perform a thorough inspection of the vehicle while it was there. Great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review!
As far as I know everything was good!
Everything was fine but didn't know if tires were rotated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review!
Great service department!
They go all out to make sure their service is second to none! I will continue to use them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review!
Used car purchase
Quick and easy love these guys Kory Clark rules all the people there are so helpful and nice you won't find better customer service anywhere
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review!
Air bag replacement
I spoke with James in the service dept. Because I live out of town I had an appointment. When I got to the dealership I was promptly taken care of and my Dodge Dakota had the new air bag installed in one hour total time. The interior was as clean as when I brought it in. Very pleased with the quick service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review!
Service Survey _ Danny Stone
The facility was clean, the staff was friendly and explained the services performed and those needing attention in a professional manner. The services were, and always have been, more than adequate to keep my Jeep Patriot in prime condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review!