Reviews
Car was quickly repaired and appears to be repaired well.
Car was quickly repaired and appears to be repaired well. Had a flat tire and they patched it up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Nathan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The survive was good, but when there rotated my tires
The survive was good, but when there rotated my tires they should have adjusted the air pressure so my TPS would have gone on
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jason, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (716) 674-6400 when you have a chance. Thank you, and we look forward to hearing from you.
First time car buyer at this dealership and so far I have
First time car buyer at this dealership and so far I have had Excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sandra, we are so happy to read such a great review about Transitowne Jeep Chrysler Dodge Ram of West Seneca! Please let us know if there is anything else we can do for you; we are more than happy to help!
I came here to get my 3yr old Jeep inspected.
I came here to get my 3yr old Jeep inspected. I came faithfully for oil changes and tire rotations so wasn’t expecting any kind of surprises. SURPRISE! Two of my tires will fail inspection (35000 miles on them). But look at that brand new looking spare. THEY NEVER ROTATED THE TIRES. WHAT DID I PAY FOR? Did they even change my oil? On one visit here, there were men making bigoted remarks and my concerns were ignored. Not coming here again to buy another vehicle. The person who sold me my Jeep no longer works here. And will never bring my Jeep back here either, even if it broke down a half mile away, I’d push it to the next dealer.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steven, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (716) 674-6400 at your earliest convenience to discuss how we can turn this experience into a positive one.
Totally over promised and under delivered.
Totally over promised and under delivered. One simple visit for 2 recalls and a New York State inspection and I caught them in 3 separate lies. Do they think that we?re stupid. Still waiting for a call back as to when the parts will be in. Maybe when xxxx freezes over.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi David, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Transitowne Jeep Chrysler Dodge Ram of West Seneca, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (716) 674-6400 to discuss ways we can better serve you in the future.
I would recommend Transitown Chrysler/ Dodge/ Jeep for
I would recommend Transitown Chrysler/ Dodge/ Jeep for all your vehicle needs. I have always been very satisfied with all the services they provide there!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Susan, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The gentleman at service counter (Tom) did an outstanding
The gentleman at service counter (Tom) did an outstanding job. He even came out to car after service to be sure that all was taken care of. Great attention to detail
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cheryl, we're happy you found our staff to be so supportive during your experience here at Transitowne Jeep Chrysler Dodge Ram of West Seneca. Please don't hesitate to reach out if there's anything additional we can do for you.
Took it in for an oil leak and transmission problem and
Took it in for an oil leak and transmission problem and body work. The body shop was awesome as far as my front engine oil leak they didn?t fix because I was told it would happen 20,000 miles later and it could be a characteristic of the engine truth is they over filled my engine when doing oil changes so the pressure of to much oil caused the leak. My transmission has a converter lock up code but because I took it to auto zone to get my engine code read they said they couldn?t fix cause the code was gone and the guy at auto zone did not clear the code cause the engine light was still on when I left and stayed on for 50 miles they fixed my tire which was good they found a window actuator code in storage so I asked them to fix and they didn?t no explanation why they told me an oil change was done but when the tech showed me my oil it was still partial dirty pd for a tire rotation that I didn?t ask for just very disappointed the only positive was a got a loaner car and the body shop
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sherri, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Transitowne Jeep Chrysler Dodge Ram of West Seneca (716) 674-6400
Quick and efficient and friendly service.
Quick and efficient and friendly service. Everyone in the service department very friendly and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Transitowne Jeep Chrysler Dodge Ram of West Seneca and we hope to see you again soon!
Went in for a NYS Inspection.
Went in for a NYS Inspection. Failed for tints and brakes. Brakes are due. Dealer wanted over $1,500 for parts and labor. Beyond crazy. Paid for all 4 rotors and sets of pads $360. Did it myself. They wanted $179 to remove 2 tints. Took it to tint shop $50 dollars for both windows to be removed. Just straight robbery.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase