Transitowne Dodge Chrysler Jeep RAM of West Seneca

Overall purchase went well but had expenses listed in price that didn?t get explained satisfactorily and there were surprise costs not included in bottom line price

Overall, good experience. Bought my 2nd car from them. Very easy and professional service

Excellent Experience! My salesperson Lindsey Stebbins was amazing - super friendly and professional.

Rob the service advisor was fantastic. He listened and documented my request. The next day I picked up my Ram Rebel and ever detail requested was completed exactly per my ask. The extent and detail of the service was no small ask. The pros in the shop were great!

The service department was very accommodating and very efficient. The sales people were helpful and professional.

Service was quick, on time , and a good job.Service advisor was pleasant, friendly, and explained the repairs being performed.Shop is clean, waiting room is nice with amenities.Top notch service.

The process of leasing my new car was easy, and my sales rep was very knowledgeable and friendly. This is the second car I?ve leased from this dealership. Would definitely recommend!

Probibly one of the worse experiences buying a vehicle I've ever seen or experienced, and I've worked at a dealer for 8 years as a technician. Bought a 2020 wrangler jl from them in April of 2021. Only 2000 miles on vehicle. From day one vehicle was having engine detonation issuies, differential clunking noise and brake noise. After 3 visits and about 80+ days of my vehicle sitting at there service department, they replaced the entire rear axle assembly and did a "bg induction service" . Engine still detonating and bucking and jerking violently to this day. Tsb is out to disassembled entire engine and clean carbon as its a common issuie but they tottally ignored that tsb because there techs are lazy. Also never replaced the brake booster they "ordered" for it and "installed" yet its the original part with old grease and dust everywhere on it (pictures to prove it when I got my vehicle back) and jeep fca representative agreed it looked like it was never replaced. I have texts from Rob the service manager telling me he would special order another brake booster for it and it was " a miscommunication between the technician working on it", because they knew what they did. Back and forth for water leak issuies and had all the door weatherstripping replaced, still have a water leak at the rear tailgate, 3rd time a charm maybe? Now fast forward and I have the wonderful door hinge corrosion, and there bodyshop made me wait 5 months for a appointment, and the bodyshop said it would be 2 weeks without a vehicle . Pretty disgusted and I will make sure I steer anyone away from this place and show them what they could go threw too as this over the course of 1.5 years.

Mr Mark was very professional and very courteous I feel like a person when I come to service department and appreciate the kindness all the time never had a problem with professional Care

i brought my car in for an oil change which resulted in it leaking all over my garage floor and driveway....every quart. After many phone calls, and no communication on their end, they sent someone out to clean. They did half of it and I'm still waiting weeks later for the other half. No contact at all from the Dealer after this has happened to make sure it was taken care of. Would not recommend at all .. go to the one in Williamsville and save yourself the hassle.