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Walls Ford

(1,059 reviews)
Visit Walls Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (978) 518-3084 (978) 518-3084
Used (978) 518-3174 (978) 518-3174
Service (978) 518-3083 (978) 518-3083

Reviews

(1,059 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walls Ford from DealerRater.

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In 40 years of car buying, my Wall's experience was the...

In 40 years of car buying, my Wall's experience was the best to date. My salesman Joe Crescitelli, knows the products inside and out. They didn't have what I wanted on the lot but asked me if I would give them a chance to get it. Joe texted me information about available trucks, specs and prices and in a couple days the truck of my choice was on the lot with a very reasonable price. The purchase transaction was super fast and pleasant with Heather--zero pressure to add on or change anything. All around great. Now it's up to Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.
Dealer response

Thank you, Peter! Hearing that you had such a positive experience is the best thing we could hope for! At Wall's Ford, our goal is 100% customer satisfaction - and it sounds like Joe and Heather achieved that goal with you! Welcome to the Wall's Ford Family!

Truckbuyer

In 40 years of car buying, my Wall's experience was the best to date. My salesman Joe Crescitelli, knows the products inside and out. They didn't have what I wanted on the lot but asked me if I would give them a chance to get it. Joe texted me information about available trucks, specs and prices and in a couple days the truck of my choice was on the lot with a very reasonable price. The purchase transaction was super fast and pleasant with Heather--zero pressure to add on or change anything. All around great. Now it's up to Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
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Dealer response

Thank you, Peter! Hearing that you had such a positive experience is the best thing we could hope for! At Wall's Ford, our goal is 100% customer satisfaction - and it sounds like Joe and Heather achieved that goal with you! Welcome to the Wall's Ford Family!

Very pleasant sales staff and very knowledgeable about...

Very pleasant sales staff and very knowledgeable about the products. The buying process was quick and efficient, I would recommend the dealership to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and recommendation, Todd! We look forward to continuing to provide you with all your automotive needs for many years to come!

great dealership have been doing business with them for...

great dealership have been doing business with them for years derek in the service dept. is very helpful and knowledgeable wouldn't go anywhere else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bobby, thank you for sharing your experience, We look forward to providing your automotive needs for many years to come!

Steven Freeman is the guy you want representing your...

Steven Freeman is the guy you want representing your service department. Smart, patient, explains things well, and follows through. I don't know how you could do a better job. My wife and I really trust this crew, and for good reason.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Steven was great, he kept me informed and alerted me...

Steven was great, he kept me informed and alerted me about a missing battery hold down that wasn't in stock and needed to be ordered. I am still waiting for the part to come in. Overall a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Awesome dealership with great employees. Everyone was...

Awesome dealership with great employees. Everyone was very nice and easy to work with. Salesmen Joe and Jack made the purchase very smooth and I am very happy with my new truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Wall's Ford was attentive and made the buying process...

Wall's Ford was attentive and made the buying process quick and easy. All staff were friendly. Cars were in great condition and matched Carfax!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your experience, Arlene! We look forward to serving you for many years to come!

Love the truck, You guys were great to work with! I would...

Love the truck, You guys were great to work with! I would recommend this dealership to anyone looking for a new vehicle. Great experience and Rick is a true grentleman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jerry, Thank you for your review and your recommendation! Welcome to the Wall's Ford family! We look forward to serving you for many years to come!

Great experience with Derek and Walls! They took the...

Great experience with Derek and Walls! They took the truck right in while I waited in nice waiting room. Derek was very prompt and courteous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! Glad your recent visit was quick and comfortable. We look forward to continuing to serve you for many years to come!