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Walls Ford

(1,089 reviews)
Visit Walls Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (978) 518-3084 (978) 518-3084
Used (978) 518-3174 (978) 518-3174
Service (978) 518-3083 (978) 518-3083

Reviews

(1,089 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Walls Ford from DealerRater.

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Sean Freeman has excellent customer service skills. It is...

Sean Freeman has excellent customer service skills. It is a pleasure doing business with him. He makes the whole process of getting service simple!! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Dianne, for taking the time to write your review. You're right about Sean - he is definitely an asset. We are lucky to have Sean on the Wall's Ford team! Thank you again for sharing your experience. We look forward to serving you for many years to come.

Great experience Joe Cresciteli help us tremendously.he...

Great experience Joe Cresciteli help us tremendously.he is very knowledgeable person did explain everything on car . We will be back for sure to get another car there ! Thank you WALL’S FORD!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you, Roney, for taking the time to share your experience. Welcome to the Wall's Ford family! We look forward to serving you for many years come!

Excellent salesman, great experience, easy to complete...

Excellent salesman, great experience, easy to complete the sale. Positive experience all around. Mr Simko was very accommodating and knowledgeable. No pressure to rush into sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Joe did an excellent job for us. The day of pickup was...

Joe did an excellent job for us. The day of pickup was very smooth and Joe was very efficient. We were in and out in record time. Everything was correct and ready to go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. So glad to hear everything went smoothly. We look forward to serving you for many years to come!

I would like to thank the team that helped me out. I...

I would like to thank the team that helped me out. I really appreciated the immediate help in an emergency. I will go call to walls ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review. So glad we were able to help!

Outstanding team work at Wall's Ford. I wanted a bottom...

Outstanding team work at Wall's Ford. I wanted a bottom line price on a 2020 Escape. I was given a great price for my 2015 Escape. The entire staff is honest and trustworthy. They take pride representing Wall's and Ford Motor Company. I went to two other Ford dealers---Wall's was the best in every category. When I picked up my new Escape it was displayed in the showroom with a very nice sign. Dave and Jack were absolutely wonderful to work with. They were both kind, patient and extremely helpful. They explained everything and acted as though I was they only customer that they had all day. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very knowledgeable and extremely personable. Took the...

Very knowledgeable and extremely personable. Took the time to explain everything and we left felling great about our expire. Would highly recommend Joe and Walls Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

What a great pleasurable experience in purchasing a car...

What a great pleasurable experience in purchasing a car from Jack Simko. Very knowledgeable about his product and a no pressure sale. Overall a nice place to do business. Let's not forget the service department. Derek, the service manager, is always ready to be of help to you. He is the person who rounds out the totality of purchasing at Wall's by providing the excellent service to the customer. I am very happy with my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great customer service and follow up and follow through....

Great customer service and follow up and follow through. Employees work as a team to make sure customer satisfaction. Staff is very knowledgeable and explain issues with ease

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sean is absolute wonderful!! He treats me like he would...

Sean is absolute wonderful!! He treats me like he would his own mother. I asked him to be honest with me about when I needed to trade in my car--he was completely honest. You can trust the staff at Wall's Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.