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(233 reviews)

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Morris Ford - A Step Above

The Morris Ford service team is on top of their game and knows how to deliver on and exceed expectations. I came in for NYS inspection, oil change and to take off Winter tires and put on Summer radials which is fairly straightforward, but I needed a ride home so they made that happen. A lot of other dealerships that provide service got rid of that amenity like my ago, but Morris Ford differentiates itself by doing the right thing for their customers. Charlie Morris, Rob George, Ron, Dan and the team do a great job of listening and a better job of making the customer happy. Well done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2023 F150

Third lease with Morris and Adam made it so easy again. He made sure I got everything I wanted plus some extra options which I never knew about

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Edmond, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Wonderful purchase experience

Ordered a new 2023 Ford Ranger thru Morris Ford in Burnt Hills, NY and couldn't be happier with how it all went. Absolutely no pressure to buy, only helpful guidance from Shane, the Morris Ford salesman that I was working with thru the whole process. He walked me thru all the available options and explained the pros and cons of each and let me decide which ones I would like to purchase. He listened to what I was saying and telling him all the time and made suggestions based on our conversations --- exactly what a good salesman is supposed to do. The facility was neat and clean. All dealer personnel were very cordial and friendly. I must say honestly that this was the best and most pleasant car buying experience I have ever had. Another thing I really appreciated was the update emails from the Ford factory on the progress of my vehicles build. I would definitely recommend this buying process thru Morris Ford to anyone that has an interest or need to purchase a new Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Joseph, we're happy you found our staff to be so supportive during your experience here at Morris Ford, Inc.. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Service appointment

Dan in the Service Dept kept me updated on the progress of my vehicle and the service Techs were very thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one!

Fred Gates

Service Department was very helpful and timely. Service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Frederick, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

FAST FRIENDLY SERVICE WITH A SMILE!

I needed photos for my insurance company and my provider had Morris Ford Listed as an option to fulfill my quest. I've heard they were an excellent place to business with so I made the appt. It was Super Easy. Gave me the appt within a few days and multiple times to arrive. Tina was very pleased to go out of her way to help! Very friendly and accommodating! Had me in and out in just a few minutes! Thank You Tina! When it's time to shop again for a car I'll definitely consider Morris for my next Purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Thomas! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Morris Ford Service

This dealership is the best. Friendly and helpful people always there to answer questions. Service is easy to make an appointment service is quick and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Karl, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Morris Ford Best In Entire Area!!

The Morris family and auto personal are the best people for service and sales!! Been dealing with them since 1974 and purchased my first new F-150 from Terry in 1979, and many vehicles to my most current 2022 Ford lightning. Could not of been treated any more fair and my purchase went perfect. Always service there also quality work and fair pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Consistent Great service!

We appreciate the service department at Morris Ford and bring both of our vehicles to them for service. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi David, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

Peggy Martindale

The guys at Morris Ford always take care of my service needs and treat me with courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Peggy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!