Reviews
Above routine service for routine maintenance
The department was able to handle the routine maintenance immediately in mid-day. They did a great job (even though I had purchased the car from another dealership) and I was delighted to learn that there was no charge because (unbeknownst to me 4 years of maintenance were part of the package for that model (2013 MKS). I am disappointed that Lincoln has discontinued that model, but I have been nothing but pleased with the Lincolns I have owned (last 4 cars)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Mark! It's good to hear our team is living up to the promise of providing fantastic service to our customers.
car repairs
Your staff did a great job work was just expensive.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change
The dealership was very quick and courteous. The service person was prompt.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Fantastic service, great experience
I had a great experience leasing my new MKZ. Laura was extremely helpful, and very knowledgable. She was very patient with me as I took my time exploring all of the options available, even when I wanted to look at a vehicle a second and third time. Laura truly made this a pleasant experience. I would recommend her and the Bob Maxey family to anyone looking for a new Lincoln
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
As usual the service was excellent. Ryan was helpful and professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Mark! It's good to hear our team is living up to the promise of providing fantastic service to our customers.
oil change
very favorable. why do I have to enter at least 50 characters, next time I will not complete this survey
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great sales and Service
I have purchased 4 cars through Bob Maxey Ford and Bob Maxey Lincoln - and traded in 2. Love the sales staff (in particular Eddie Giha) and service people (Ryan and team). I've nothing but positive things to say about both the sales and service at Bob Maxey and will continue to be a customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you chose our dealership, Shirley. We appreciate your review and hope we can continue serving you for many years to come.
GOOD JOB
VERY GOOD SERVICES. BEEN COMING HERE FOR 25 YEARS, ALWAYS EXCELLENT SERVICE.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Service Department EVER!!!!
I actually enjoy coming in for "The Works". Sean and Mike are so friendly as are all the employees. Mike had me out of there in under 45 minutes! Now that is great service. Keep up the good work!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Bob Maxey Lincoln Sales. Safe travels!
car repair
The staff were courteous. The car repair was successful.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Henry. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If there is anything else we can do for you, please give us a call.