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Al Serra Auto Plaza

(1,688 reviews)
Visit Al Serra Auto Plaza
Sales hours: 9:00am to 3:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 7:00am–3:00pm
Sunday Closed Closed
New (810) 503-0005 (810) 503-0005
Used (810) 535-7462 (810) 535-7462
Service (888) 471-4159 (888) 471-4159

Reviews

(1,688 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The best service I have had to date... Great Job..

This is our 3rd vehicle we have purchased and I really have to say I'm wondering why we didn't purchase all of them from you. Your staff has Wowed!! my wife and myself.. We do buy quite a few cars and trucks and I can't think of one reason that would make us unhappy!! Scott Good was our latest salesman who Traci and myself fully enjoyed buying from..Very personable, and We hope this gets to him that we appreciate the After the sale treatment we are receiving..A+ Scott Good. I have already told others about our great experience and lead them to your dealership.. Even from all the way in Saginaw here..From what they heard They sounded as impressed as us and I hope they make the drive too.. Thanks Guys.... I mean this... Greg and Traci Goetz..Please feel free to share this wherever you choose..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Gregory, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza

friendly, knowledgeable staff and quick service

I was promptly greeted when I drove in. My service advisor handled my paperwork quickly then walked me to the waiting area. I had my oil changed and tires rotated. The work was done in about 30 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Kathy, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza

Always great

I liked how Travis is very helpful and can explain everything thoroughly. It's our second car from Travis and it won't be the last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Brian, We are so pleased that you took the time to complete our survey and had such nice things to say about our sales associate Travis and your buying experience with us. We appreciate your business. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza

No hassle service

Service was relatively quick. I was in for an oil change on an older car and got my oil change and no hassle about any add-on or additional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Kyle, Thank you for visiting our Service area at Al Serra Auto Plaza. We are glad you had an enjoyable experience. Denny Dunfield General Manager Al Serra Auto Plaza

It's Worth The Drive!

It was a pleasure to purchase our new Subaru Outback from Leann Chevalier. We were able to take care of nearly everything over the phone. We have closer dealerships, but yours was the most helpful and provided the best communication thanks to Leann's dedication. It was an easy choice to purchase from Al Serra Subaru. Thanks for the hassle-free experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Michael, Thank you for the kind words. We are thrilled you had a positive experience and we look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza

Awesome Roadside Service

While I did not like the length of time I spent there (3 hrs.), the techs were knowledgeable & professional. Nels from the Roadside Service was on top of his A game and treated me with so much respect even though I didn't purchase my car from Al Serra.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Romi, We appreciate that you took the time to write about your experience at Al Serra Auto Plaza. Each employee is a valued member of our team and we are glad we were able to provide you with excellent service. We look forward to working with you again in the future. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza

Great Service

I needed an estimate due to an accident and the service was quick. I will be back on Monday for the repair to be completed per my appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Eunie, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza

richard anderson

My experience with Al Serra has been great as have all my visits either for service work or to pick out a new ride

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Thank you for choosing Al Serra Auto Plaza for your Service and vehicle buying needs. We appreciate your business and look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza

Great Service, Great Dealer Ship

This is one of the best organized dealers I have ever dealth with in my life time. I have owned several different brands and been with a number of dealers and Al Serra is the best I have ever taken my vehicle too. I would recommend this dealership to anyone looking for service on there vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Chester, We are so pleased that you took the time to complete our survey and had such nice things to say about our facility. We appreciate your business. Thank you. Denny Dunfield General Manager Al Serra Auto Plaza

GREAT Cadillac Service

they always make me feel very important and make sure i am pleased with the service.my wait time is always short. it will b very hard not to always own a cadillac!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear Sandra, Thank you for making Al Serra Auto Plaza your Dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza