Al Serra Auto Plaza

From the time I dropped off the car to the time I picked it up, Mike kept me updated on the how things progressed after the service team was quickly able to identify the problem. He also made me aware of the preventative maintenance the vehicle needed and I was able to have everything performed at once without multiple trips. I was very satisfied with the service and interaction I had with all the staff!

I made an appointment to get my oil changed and it took two hours. Why have an appointment if it is going to take that long? It was at 8:30am other people were there also saying how long it was taking for them. Another person had an appointment for work on the car and the part was not in this is going to make people not want to do business with you if this keeps up with the service I have only been there two times for service and both time was over two hours. They need ti let people know ahead of time haw long it is going to take would help. Thank YOu

I have had some very negative experiences with dealerships and salespeople. However, this is the first time I have done business with Al Serra and everyone was fantastic. They listened to what I needed and wanted and were not pushy they just did the best they could to meet my needs. They also were not judgemental very different from my other experiences. Everyone from my salesperson Mark Siefert to the managers TJ and Brad just made me feel like I was at home and that they had my best interest at heart. Not only did they make me feel that way it was true. I have already recommended several friends to Al Serra and will continue to do so. Best car buying experience of my life actually was fun instead of stressful!! I will buy/lease all of my future vehicles from Mark!!! Thank you!!!!

When I went to the dealership I knew which vehicle I wanted and how much I wanted to spend. He didn't try to up sale me to something that I didn't want or couldn't afford. He was very knowledgeable about all the bells and whistles that the car came with because I haven't bought a car in over 15 years and all of this tech stuff was new to me. I had a wonderful experience and will gladly recommend the dealership and will look for that same salesman when I'm ready for my next vehicle.

Ryan Burge and Scott McDaniels were very professional and helpful

All employees of Al Serra were very helpful. I always enjoy my visit to the dealership whether purchasing or having service.

My wife dropped off her car on a Thursday Evening and forgot her car insurance so they were unable to provide a loaner car. The manager promised to have the car completed by the next day. She was dropped off by the shuttle service and sure enough, the car was delivered early Friday afternoon completed!

Very good Everything went well Just have to figure how to pair phone again It was returned to me and could not use hands free

This is our second vehicle purchase from Al Serra Buick GMC Cadillac. We have had nothing but stellar personal customer service during both purchasing experiences and continue to be highly satisfied. The service center staff is knowledgeable, thorough and efficient. Highly recommended!

In the few times I have needed the service department, they have always treated me very well. I can't imagine needing to go anywhere else in the future to get service or purchase another vehicle.