Reviews
Trustworthy Dealership
The staff is always friendly and accommodating. We consistently return to Sean White when we purchase our vehicles. He is very friendly, knowledgable and trustworthy. The CTS Sedan that I purchased is extremely nice. I love all the safety features and it is a good looking vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
New truck, lower payment!
Great experience overall. Would definitely recommend to a friend or family member. Got me out of my old lease with dwindling miles and into a new Sierra for a lower payment!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!
FIRST TIME NEW CAR BUYING EXPERIENCE AT AL SERRA!
Al Serra Cadillac: I would highly recommend this company. On our first visit we were met by Sean White. Excellent knowledge of the 2016 Escalade. Subsequently, we met Scott McDaniel the Sales Manager. I and my wife decided exactly the features we desired. In less than a week they located and procured the vehicle. We were totally pleased. My family has purchased vehicles and they recommended Al Serra. Give them a try. You won't be disappointed. Don G.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Great Service, Clean Facilities
Our visit to the Service Center at Al Serra was very impressive. The facility is very clean and bright with the staff being very professional and friendly. We had called for an appointment prior to our visit. When we arrived they took our car in right away with our wait time for service being very minimal. Having a good Service Department is an added bonus to the whole satisfied experience of buying our car from Al Serra.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great Experience!
I have leased several cars from Al Serra. My experience is always great. I always recommend this dealership to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Great to do business with!
Always great service! Very timely and accurate. Adam in service does a wonderful job getting everything scheduled and done for me. Steve in sales always takes time out of his day to say hello while I'm there for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great turnaround on the day before a holiday
I got a very quick turn around. The SUV was evaluated and repaired in the same day. The service rep called to apologize that one part would not be available until next week. I appreciate this service very much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Great Experience
My sales rep Tim Edwards did a phenomenal job. He got me in the truck I had been wanting on the same day and even had accessories installed!! I am very pleased and will recommend to my friends and family. Thanks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!
Awesome Customer Service and GREAT cars!!
Everyone was so kind, Mike Henderson, Jon Paris were outstanding in their service to me. The dealership is clean, welcoming and so it seems is every member of this business. Jon listened to my concerns, answered my questions and put me in a car that met and exceeded my request.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
great service,
Everyone was nice and I was very happy with my choice they did every thing for me,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.