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Al Serra Auto Plaza

(1,686 reviews)
Visit Al Serra Auto Plaza
Sales hours: 9:00am to 3:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 7:00am–3:00pm
Sunday Closed Closed
New (810) 503-0005 (810) 503-0005
Used (810) 535-7462 (810) 535-7462
Service (888) 471-4159 (888) 471-4159

Reviews

(1,686 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great sales experience

We felt that there was an effort to find out what we wanted and then to find a car that fit our desires. Our salesman was very pleasant and personable--as was the sales manager who spent time with us while our salesman was getting necessary info. There was attention to detail--such as pulling the car out in front of the building during our second visit so that we could get a good look at it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!

Excellent service!

The Al Serra staff in both sales and service are the absolute best! I appreciate the attentiveness in the service department and the ease of purchasing a vehicle in the sales department. I recommend Al Serra to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!

Serra GMC

it was great, staff is knowledgeable and conscientious

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks! We're happy to help however possible. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.

Satisfaction was key.

It was a good experience, easy indeed. They gave me a fair price for my trade in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!

Great Job!

They were fantastic! Replaced our transmission on a 4 month old car and got our car back to us in 4 days! Handled what could have been a big problem very efficiently!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Great staff, at Al Serra. Work was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!

Leased a 2015 Buick Encore

I leased a 2015 Buick Encore from the Al Serra Auto Dealership and found my experience to exceptional. This was my first lease at Al Serra and I was blown away! Robbie Robinson was an outstanding salesman and went out of his way to make me a satisfied customer. From this experience, I will never go elsewhere to lease or purchase a vehicle! Thank you Robbie Robinson, thank you Al Serra!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come.

Not ready when indicated

I received a call to pick up my car and did so after work at 6pm. Once i had checked out, I went outside to start the car and the check engine light was still on. I went back inside and found that my agent had already left for the day. I talked to a young man Jason and he followed up for me. I was asked to bring the car back in the garage where they tried to scan the car for problems which did not work. They took the car back in, scanned and found that it still needed an O2 indicator. They pulled the car in and installed the O2 indicator and drove out of the garage at about 7:05. Seems like when they drove the car outside to be picked up that someone would have noticed that the light was on. Usually have no problems at Al Serra. Was disappointed as I missed an appointment that evening. I am thankful that another agent - Jacob- followed through for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.

great service

My experience with Al Serra was very good. My day was not interrupted. I was given a loaner car while my car was bring serviced. My car was returned to me in a timely manner. I would recommend Al Serra to my frienda and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!

buying experience

Robbie Robinson provided a great buying experience. He was very knowledgeable and helpful during the entire process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!