Reviews
Great Service
John Voiles is an excellent sale person. John goes above and beyond for his customers. John his a asset to your company.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Annette, Thank you for providing this great feedback on our staff. We appreciate your kind words and hope to see you soon! Denny Dunfield General Manager Al Serra Auto Plaza
Great buying experience
First Brian Miller, best sales person I have ever worked with. Bottom line pricing, so you know you are getting a fair deal without all the playing around and doing the dance to get to the best price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Dale, Thank you for making Al Serra Auto Plaza your dealer of choice. We appreciate your business. Denny Dunfield General Manager Al Serra Auto Plaza
New Acadia Purchase
John Lancaster and Jordan (unsure of last name) were very friendly, I did not feel any sales pressure. They were very helpful about answering any questions and making sure I fully understood how to operate vehicle before I ever left the lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Korey, Our team enjoyed working to find you the perfect vehicle. We are glad you are so happy and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Works like a well oiled machine.
The warm welcome we received when we first walked in the door. The knowledge of their product. The help they gave us to understand everything that was going on during the sale process. Amazing. The people were like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD; Dear Roger, Thank you so much for your kind words. We appreciate your business and look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service
The staff was very knowledgeable and helpful. They even delivered my new vehicle to me which saved me a lot of time and hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Robert, Our team enjoyed working to find you the perfect vehicle. We are glad we met your expectations and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Excellent Experience
The excellent service that Mr. Winnie provided. A car can be found and bought in a number of agencies, but excellent service can not. I congratulate AL Serra for having such professional, knowledgeable, and caring staff. Also I would like to thank Mr. Winnie for his services.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Ana Maria, Thank you for the nice things you have to say about our sales associate Gregg Winnie. We are glad he could give you such a positive buying experience. Denny Dunfield General Manager Al Serra Auto Plaza
Great Service!
Lost my car in a flood. Was easily able to get the car I wanted and didn't have to come into the dealership, only to pick up the car. Vic George made it very easy for me to get exactly what I needed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Allison, Thank you for your kind words about our sales associate Vic. We are glad he was able to provide you with outstanding service and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Happy Customer!!!
Doc White was fabulous! He was very patient with us as we were on the fence about purchasing a vehicle. We came in a few times over the last couple months. He went above and beyond to make sure we were satisfied. We are very happy with our puchase and our experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Larry, Thank you for the nice things you have to say about our sales associate Doc. We are glad we could give you a positive buying experience. Denny Dunfield General Manager Al Serra Auto Plaza
Great New Car Sales
Number of cars for selection was wonderful. Sales representative gave me really good service. He was considerate of my time and very personable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Justin, Our team enjoyed working to find you the perfect vehicle. We are glad we met your expectations and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Buying Experience with Corey V. from Al Serra VW
Corey V was very professinal, competent and a pleasure to work with. I actually stopped by the dealership after looking at several other brands of cars with my daughters (car was for my daughters 16th birthday). We really didnt' intend to buy a VW (were looking at small SUV's). Further, I am from the Traverse City area and like to buy local so would have normally bought near home. Corey was so helpful and pleasant to work with (as was Chris) that we took a car for a test ride and decided to buy the car that day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Troy, Congratulations on your daughter's new vehicle. Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we hope your daughter is enjoying hers. We look forward to seeing you again. Denny Dunfield General Manager Al Serra Auto Plaza