Reviews
Great service, fast and efficient
Everything went quickly and easily. I live in Warren and really liked being able to communicate via e-mail. Tim Edwards answered each e-mail quickly and I bought my new vehicle in 2 days!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Bernard, Thank you for your kind words about our sales associate Tim. We are glad he was able to provide you with outstanding service and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Great service on my Chevrolet
Your Chevrolet division is excellent. I have issues with your Cadillac service where I have been denied service for my Cadillac having to take it elsewhere. If this continues I have been told by the Chevrolet service that they will handle any issues with the Cadillac to include general service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Dennis, We love hearing feedback from our customers and are glad that your service visit went so well at Chevrolet. We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again. Denny Dunfield General Manager Al Serra Auto Plaza
Amazing Service
We were in amazing hands with Joe! He was welcoming and patient. He really listened to what my family's needs were and then found us the perfect car (and it was one I never thought I would like!). I will definitely return to him again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Emily, Thank you for the nice things you have to say about our sales associate Joe. We are glad he could give you a positive buying experience and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Great service,did not feel preasured
We really liked our salesperson,She was very comfortable to deal with and very knowledgeable about the vehicles we were looking at..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Larry, Thank you, we love hearing about customers that have a great experience at Al Serra Auto Plaza and we are glad you are one of them. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Denny Dunfield General Manager Al Serra Auto Plaza
First Service Experience with Al Serra Auto Plaza
When I called the service dept and described the issue I was having with my steering, he listened to me and said he's seen other cars with the same problem. I had already called my local dealer to see about bringing my car to that dealership for service, and he denied there were any issues/ problems and that he had no idea what it could be. I was so relieved to hear your guy tell me he likely knew what it was and how to fix it, so I cancelled the service apt at my local dealer and made the effort to come to Grand Blanc for service. Then I called later and asked if I could have the oil changed while it was in, and he said absolutely. Everything worked out smoothly and I really appreciated the great customer service. sue
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear John and Sue, We love hearing feedback from our customers and are glad that your service visit went so well. We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again. Denny Dunfield General Manager Al Serra Auto Plaza
Excellent service, great hospitality!
I can truly say my experience was very rewarding. The professionalism of Sales manager SCOTT MCDANIEL and JIM DALLAS was outstanding. They both did everything they could to earn my business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Charles, Our team enjoyed working to find you the perfect vehicle. We are glad we were able to make your visit with us a positive experience and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Wonderful sales rep
It wonderful working with Alex Curry. He was so helpful and considerate in helping me purchase my vehicle. He is such a wonderful member of your team. I truly appreciate all of his work in making my buying experience so smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Breana, Thank you for your kind words about our sales associate Alex. We are glad he was able to provide you with outstanding service and we look forward to working with you in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Never felt pressured at any time
We did not feel pressured at any time and our salesman, Ryan Fohey was able to answer all of our questions we had about our options to either buy a used vehicle, lease a vehicle, buy a new vehicle, etc... We would recommend Al Serra to all of our friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Lorenzo, Our team enjoyed working to find you the perfect vehicle. We are glad we met your expectations and we look forward to seeing you again in the future. Denny Dunfield General Manager Al Serra Auto Plaza
Fantastic service
Great service and wonderful employee. Responded to my needs professionally and with fantastic courtesy and willingness to help with my situation. Will recommend your dealership to family and friends, thanks for making my day easier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A MESSAGE FROM DENNY DUNFIELD: DearGerald, We love hearing feedback from our customers and are glad that your service visit went so well! We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again. Denny Dunfield General Manager Al Serra Auto Plaza
Thorough job! Great service!
Got me in right away---even without an appointment. Took less time than predicted. Kept car clean and neat. Good BOLD sticker reminding me of next LOF.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A MESSAGE FROM DENNY DUNFIELD: Dear Ronnie, We would like to thank you for your kind words. Our entire service department will appreciate this feedback. Al Serra Auto Plaza prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit. Denny Dunfield General Manager Al Serra Auto Plaza