Reviews
I bought a new 2024 Wrangler Sahara from Conner.
I bought a new 2024 Wrangler Sahara from Conner. He was a great salesman and had me in my new Jeep that day !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Attention to detail
I had my car detailed. It looks brand new! I will definitely be a returning customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mischell, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Women Beware
Not a great experience. It fertile like I was treated differently because I am a woman. Also repair quote was 7x higher than actual cost to fix it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (585) 343-1780 so we may assist you in moving forward towards a resolution.
Service job
Great service team efficient and very communicative in repairs and how long it would take. The service manager Jim even reached out after to make sure I was satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Amy, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Went to see a SOLD car!
Went to see a Jeep that was already sold and on the website it doesn’t even show pending sale or sold. It was sold two days ago and is still on their website it’s a bit of a drive out there so pretty annoying.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (585) 343-1780 to discuss this further.
Car purchase
My salesman was very helpful and I got a great price on my trade in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Megan, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Terrible customer service
Little to no customer service or communication, they truly don’t care about their customers satisfaction. I called 3 separate times and each time was told a sales manager would contact me…I have yet to receive a call from anyone from the dealership.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Nys inspection, fast and excellent service, always polite and professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Justin, thank you so much for your positive comments about Castilone Chrysler-Dodge-Jeep! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
Made an appointment for inspection, oil Change & tire rotation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Good service
Facility isn?t the Hilton, but the people and service are great. Caring, honest, easy to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!