Castilone Chrysler Dodge Jeep RAM

After driving a 2021 Durango R/T while out of town on a business trip, I started looking for one near home. I came across the website for Castilone and saw that they had a lovely Durango SXT. We worked on the deal for two weeks via email until I decided to commit to the purchase. I provided a deposit to hold the vehicle for me. I returned home on a Friday and purchased the new vehicle the following day. I worked with Corey Ryan. He was wonderfully patient and kind with me, he entertained all of my questions and helped educate me through the options of discounts and financing. I couldn't have asked for a better experience.

Woman hastily booked an appointment for a software powertrain recall and stored codes. When I showed up for the scheduled time I was told it wasn't for another 90 minutes and that "it could take a few hours", they also had the wrong model of the vehicle in their system. I walked out, called another dealership and immediately received a confirmation email for the appointment.

Put a deposit on a used van John called 45 minutes before I was to pick it up to tell me there was problems with it so he can't sell it to me. There was still a 2 year new car warrenty on it and carfax had the buy back clause. So this was a BIG lie. They raised the price and it is still there. While in the showroom a man was waiting for the status of his new truck that has been in the shop for 2 mothes being fixed . 80,000 dollar truck to be fixed ?? They didn't even give him a loaner he is driving his old truck NOT GOOD CUSTOMER SUPPORT!

Went to pick up a new used vehicle today, and called the evening before to make sure that everything was ready. I was told that everything was ready, all I needed to do was sign the paper work. I let them know that I was taking the day off to pick up car, and didn’t want MY TIME wasted. I arrived at 10:00 am for an 11:00 appointment. At 3:00 I was told that I couldn’t take the car home, because it wouldn’t pass inspection, because wiper motor needed to be replaced. Thanks for waisting 5 hours of my day. The car should have been inspected before I arrived this morning.

2nd time around for me and the family leasing my 2nd dodge truck and couldn't be happier, great staff and a special shout out to my man cousin greg, you are the man c ya in 3 years

The service at Castilone was exceptional, thanks to Caitlyn D,Steve Jr. and Michael L, just want to thank you All for the best experience ever!

This makes my 4 th vehicle from Castilone and I must say I came from the car business and this is one of the friendliest dealerships to deal with! Thank you Suzanne, Greg and Steve for helping me spend my money wisely!

The had my vehicle for WEEKS and did no work at all. Each time I would call they would say "we are just pulling it in". I finally asked how many times they are going to pull it in and was put on hold and then they no longer answered my calls. I had to have someone else call from another phone to then go get my vehicle and had to pay for a diagnostic test. They had my truck FOR WEEKS and not only did they not know what the problem was and offer to "START at the sensors for $600 and see IF that is what it COULD be" but it was there for weeks and only looked at once. IF it was ever checked. Luckily I have extra vehicles and had patience. Reviews say Sales people are great and I would hope so since they work on commission. The Service department however is the absolute worse.

As a careful car shopper, this has been my best purchase yet. The staff members found the exact car I was looking for and made the price fair and irresistible within a week. Randy Jacob is exceptional. He listened and is personable as well as professional. Thank you, Castilone!

Bought a used truck from Alison. Had a great experience from start to finish. Would highly recommend working with Alison. She was great. Will def be back for my next truck!