Reviews
Write a reviewExcellent!
This was my first experience buying a car online and it was amazing! From the salesmen,Tahje and Shawn, to the manager Kyle, this experience was seamless! Customer service is outstanding and very accommodating. I love my new GMC Terrain!! It is definitely worth the 2 1/2 hour drive to do business with Bill Rapp superstore.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Corinne. Thank you for writing such a great review about your experience with our dealership! We appreciate the feedback and are pleased that your experience with Tahje, Shawn, and Kyle was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, Brian Rapp, GM - brianrapp@billrapp.com
Sales experience
Friendly service fast and complete very clean facilities sam is a great sales rep, would go back to him again
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Brian Rapp, GM - brianrapp@billrapp.com
Great, quick service
Quick, friendly service. Something we all look forward to with our dealerships. Professionalism from the initial meeting and constant contact to keep us aware of the progress!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Brian Rapp, GM - brianrapp@billrapp.com
Service that you can trust
Work is done well and done in the time estimated. All service is explained and the cost is known before the work is done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Brian Rapp, GM - brianrapp@billrapp.com
Great Service
The service tech who worked on my car is particularly great. Everyone else there is very good. My experience there is always positive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Brian Rapp, GM - brianrapp@billrapp.com
Service above and beyond
I initiated a call to Bill Rapp dealership mid morning on a Friday to make an appointment for a brake job. Beset by many medical appointments I was hoping to get in at the earliest time. The Service Rep was made aware of my need for a speedy appointment and was most accommodating to that need. Although he offered an early next week time, upon my appeal he managed to squeeze me on that afternoon. Including an oil change the job was done within the 2 hour time the service step, Steve told me it would take. I've been a customer at Rapp's for decades and am always impressed with the courteous service I've received. A sincere 'Well Done'.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
R.O.Miller, thank you for the feedback! We are happy to hear about your positive experience at Bill Rapp Subaru, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Brian Rapp, GM - brianrapp@billrapp.com
Great experience
Salesman was great to work with. Very knowledgeable and experienced. Wasn’t pushy and answered any questions I had. I didn’t feel like I was dealing with a sketchy car dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Erica! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Brian Rapp, GM - brianrapp@billrapp.com
Thanks
I appreciate the service you provide. Keeping track of maintenance needed and accommodating me when I have an urgent need of repair. Since my husband passed, I rely on your service representatives to keep track and perform maintenance that I don't know how to do. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Brian Rapp, GM - brianrapp@billrapp.com
Oil Chan ge and tire rotation
I had my 2022 GMC Canyon serviced (oil change and tire rotation). Everything was done quickly and thoroughly and my truck drives like new. I was greeted and brought to the service writer and confirmed what was going to be done and it was done exactly as promised. Since this was my first service the oil change and tire rotation were free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Brian Rapp, GM - brianrapp@billrapp.com
Good Job All Around
I had courteous treatment and a comfortable place to wait. The job was done well and was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Brian Rapp, GM - brianrapp@billrapp.com