Reviews
Write a reviewGreat service
The service department is honest and straightforward. The service representative works with the customer regarding scheduling of needed work and the cost. I strongly recommend them. Bill Bero was the service representative for this recent visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gene, thank you for the feedback! We are happy to hear about your positive experience at Bill Rapp Subaru, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Brian Rapp, GM - brianrapp@billrapp.com
Excellent sales staff and high quality vehicles
They were professional, friendly, and time efficient. I walked in knowing what I wanted, and they streamlined the process and made it super easy. When I had questions, the sales rep (Sam) was knowledgeable. This staff clearly knows how to tailor your experience to your preferences and offer only as much attention as you want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review, Cindy! Happy customers are our goal and our mission at Bill Rapp Subaru, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Brian Rapp, GM - brianrapp@billrapp.com
Professional and caring staff, great work!
Everyone I dealt with was very professional and knowledgable. They explained what they were planning to do and why as well as what they would recommend and how critical they felt it was without pressuring me. The work was done in good time and they washed my car! It doesn't get any better than that. I've been a Bill Rapp customer for decades and always will be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Brian Rapp, GM - brianrapp@billrapp.com
Great job
Great service, on time and done well. Everyone from the greeter to the techs are courteous, friendly and make it easy for the consumer to get work done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Brian Rapp, GM - brianrapp@billrapp.com
Extraordinary
great people. Julie was very helpful start to finish. We handled many things over phone and email and Julie went the extra mile. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Joshua! I'm very happy to hear that Julie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Brian Rapp, GM - brianrapp@billrapp.com
A ONE!
As always, professional, knowledgeable, courteous service, the gentleman who greets you when you pull in seriously makes my day. The service writers are professional, the overall experience makes you want to return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Brian Rapp, GM - brianrapp@billrapp.com
Service
I took my car in for a 60,000 mile checkup. The shuttle service is an excellent service. I love my Forester. Everyone was polite and knowledgeable. Thank you for your great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Brian Rapp, GM - brianrapp@billrapp.com
My experience at Bill Rapp
Your sales associate, Julie Moore, was very nice. She was knowledgeable professional and very helpful with all aspects of my purchase,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Brian Rapp, GM - brianrapp@billrapp.com
Excellent Service Department
Excellent service. You have a wonderful service department with a manager who is always helpful and knowledgeable and a staff that is pleasant and kind.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Brian Rapp, GM - brianrapp@billrapp.com
Bill Rapp Subaru
I got my oil changed and tires rotated without an appointment. I was in and out in about 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Brian Rapp, GM - brianrapp@billrapp.com