Reviews
Write a reviewFantastic sales person and customer service
Best sales staff, Julie Moore is the best. And the service department goes above and beyond. I have purchased/lease at least 8 Subaru from Bill Rapp
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mary! Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Julie was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to stop by if there's anything else we can do for you. Best, Brian Rapp, GM - brianrapp@billrapp.com
Everyone is courteous and efficient
Everyone is courteous and efficient. Waiting room is comfortable with good munchies. The car gets washed also.I have been very happy with Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jean, we appreciate your kind words about our service team. Thank you for choosing Bill Rapp Buick GMC for your vehicle needs. Best, Brian Rapp, GM - brianrapp@billrapp.com
NYS Inspection
Made an appointment for my free state inspection, got in when scheduled, got snacks while waiting and sitting in comfortable chairs, and out in less than an hour. Very fast, convenient and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Otisco! Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Brian Rapp, GM - brianrapp@billrapp.com
Great buying experience
Rachael was very friendly, open and honest with no pressure or games. All the staff were very friendly and extremely patient and kind with our 2 kids running around. We will be returning for sure when it’s time to purchase our next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving this remarkable feedback, Dan. We appreciate your comments and are happy to hear that Rachel was able to meet your needs. At Bill Rapp Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Brian Rapp, GM - brianrapp@billrapp.com
Excellent Service
The staff was very friendly, patient and knowledgeable. They were helpful without being pushy. Patrick and Ernie took excellent care of us. I would definitely recommend Bill Rapp Super Store.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your great review, Carrie! We're glad to have Patrick and Ernie on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Brian Rapp, GM - brianrapp@billrapp.com
Bill Rapp - friendly, no games, no pressure
Rachael was very friendly, open and honest with no pressure or games. We didn't actually purchase this particular vehicle but not for any reason of the dealership. Would return for sure
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're glad to hear that Rachael was friendly, open and honest! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Brian Rapp, GM - brianrapp@billrapp.com
Great purchasing experience
Straight forward pricing, no hassle, no games. Sales price and trade in value were quite competitive. The staff were honest and straightforward throughout the process.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, Julie. Please let us know if you have any questions. Take care! Brian Rapp, GM - brianrapp@billrapp.com
Repair
Car was repaired correctly and Bill Rapp was able to get the insurance company to cover the repair in full.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best Regards, Brian Rapp, GM - brianrapp@billrapp.com
Bill Rapp Subaru
Drop off is easy both during the day and at the over night key-slot drop off. Waiting area is comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best Regards, Brian Rapp, GM - brianrapp@billrapp.com
Good salesperson
Julie makes everything easy for me. No hustle. No worry. This is third one with her. I'll come back for next one as long as Julie is there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to read about your third car-buying experience with us. Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Julie provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Brian Rapp, GM - brianrapp@billrapp.com