Reviews
Write a reviewA Great Place to Get a Car
Everyone is friendly and there is no pressure to get a vehicle. I have walked out of other dealerships because of the pressure. You just WANT to get one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karen, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Brian Rapp, GM - brianrapp@billrapp.com
Great salesman
Frank Wiechowski! Without him, I would ‘shop’ around. He is the reason we buy all of our cars there. He knows what we want and what they can offer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jeffry and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Frank Wiechowski was there to provide you with such exceptional service! Thank you again! Brian Rapp, GM - brianrapp@billrapp.com
Great experience
1. Making good use of my time by having an appointment with my sales specialist, Julie Moore. 2. Julie is very enjoyable to work with, she is also very willing to share her knowledge and expertise of cars. 3. No matter if you are waiting for service or buying a car, the dealership is bright, open, and clean!! 4. How hard Julie worked to get the Forester I wanted, as soon as she could!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Julie went above and beyond to help you find a vehicle that was right for you. Enjoy your Forester and take care! Best Regards, Brian Rapp, GM - brianrapp@billrapp.com
great service
great service and tech were able to explain the car problem and the remedy . Able provide rides and loaner
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it's time for your next service. Best Regards, Brian Rapp, GM - brianrapp@billrapp.com
Salesman knowledge and follow up
Salesman knowledge and follow up very professional took time to show features and benefits showed us service dept introduced me to service personnel
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Denis! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Brian Rapp, GM - brianrapp@billrapp.com
Great Service
We were on vacation at the time the car was being fixed. The service Dept kept us informed and were very patient with us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Regards, Brian Rapp, GM - brianrapp@billrapp.com
Great service
Because it is winter and this is my only car they arranged for me to have a loaner. This was incredibly helpful since I had things to do.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Regards, Brian Rapp, GM - brianrapp@billrapp.com
Fairly painless experience
Fairly painless experience...price seemed a little high, but did seem similar elsewhere; did include service package that I was interested in within my monthly payment...staff was friendly and knowledgeable...would recommend
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, John. We look forward to seeing you again in the future! Sincerely, Brian Rapp, GM - brianrapp@billrapp.com
Great Service
Sam was great! Very informative and attentive to my needs. I was totally satisfied with his demonstration of the electronics and extras the car has!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving this remarkable feedback, Alice. We appreciate your comments and are happy to hear that Sam was able to meet your needs. At Bill Rapp Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Brian Rapp, GM - brianrapp@billrapp.com
New car
My salesman Bryan Simer was great friendly outgoing professional .He knew everything about the automobile and if I had a problem he went above and beyond to take care of it with the help of the financing Dept Dan Gibbons.I have been a customer of Bill Rapp 30 years .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Willie, thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Bryan Simer was able to meet your needs. At Bill Rapp Super Store, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best Regards, Brian Rapp, GM - brianrapp@billrapp.com