Reviews
best buying experience ever.
best buying experience ever. I was treated like an old friend.1 million star review!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Oil change and tire rotation went smoothly.
Oil change and tire rotation went smoothly. Technician demonstrated respect for my truck and wiped down areas he worked. Was glad to see he used a torque wrench to torque the lugnuts rather than the airwrench.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Needed quotes on a set of tires, Ralph did that while I
Needed quotes on a set of tires, Ralph did that while I was there. Made me aware of where to that had to be done on our 2007 Lexus in the near future
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good Afternoon! Thank you for your feedback regarding the Quick Lane! We are very happy that Ralph was able to gather a quote while you were still here waiting as safety should be the number one priority that is communicated to our customers. Hope to see you again, and thank you for your business! 😀
Used the quick lube service and found it to be friendly
Used the quick lube service and found it to be friendly and fast. Kept me up dated with status of service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Thomas! Thank you so much for the great review focusing on The Quick Lane Team! We are glad the team kept you informed on your service needs, as they work hard to provide the best customer service there is to offer. See you again soon! 😀
Kyle located an Escape that matched my criteria.
Kyle located an Escape that matched my criteria. This was for a sale, not for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Glenn~ Thanks for taking the time to leave us a 5 star review! We are happy that Kyle was able to find the vehicle you were hoping for. Our Sales Team does their absolute best to please the customer and will exhaust all options to do that. Safe travels, and enjoy your new Ford Escape ST. 😀
Nino was very helpful.
Nino was very helpful. She kept me informed during every step of the repair process. I will also be bringing my personal vehicle in because of the great service I received through Nina.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Derek~ Thank you so much for taking the time to leave a review highlighting our Service Team! We are happy that Nina was on top of your service needs. The team works to provide the best customer service there is to offer. And we welcome you as a new customer! 😊
Provided above and beyond service!
Provided above and beyond service! Chelsea kept us well informed about our order even through the slight delays at the manufacturing level.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Afternoon! Congrats on your new vehicle! Our Sales Team works hard to provide the best communication possible. Thanks for your patience on your order out, as dates can change. We are so glad you enjoyed your experience with Grinwald Ford. Hope to see you again soon! 😀
Angel Oquendo is a courteous, knowledgable employee who
Angel Oquendo is a courteous, knowledgable employee who is a true asset to this dealership. He was able to squeeze me in during an emergency, and I would use this dealership anytime based on this one experience with Angel. Thank you for your courteous, attentive service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Deb! Thank you for taking to time to leave this wonderful review highlighting our Service Team! Our team of professionals take pride in their customer service skills, and try to provide the best service possible. We are glad we could accommodate you, and hope to see you again! 😀
Their customer service at the quick lube location is
Their customer service at the quick lube location is second to none. Their sales staff is outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ken! Thank you for taking the time to leave a 5 star review highlighting our Quick Lane Team! We really appreciate your business and look forward to seeing you soon! 😀
Love the valet service!
Love the valet service! Detailing was excellent. Quality of service was wonderful. Vary convenient to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good Morning! Thank you so much for the great review, highlighting our Detail and Service Teams! And yes, we agree the pick up and delivery service is a great option for our customers...as well as a great timesaver! We appreciate your business and look forward to seeing you again. 😀