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Grinwald Ford, Inc.

(692 reviews)
Visit Grinwald Ford, Inc.
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (920) 545-2115 (920) 545-2115
Used (920) 545-2118 (920) 545-2118
Service (920) 545-2119 (920) 545-2119

Reviews

(692 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grinwald Ford, Inc. from DealerRater.

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Super friendly customer service.

Super friendly customer service. They took care of my cars recall and had a clean loaner truck waiting for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Curtis~ Thank you so much for leaving us a 5 star review! Appreciate your business. Hope to see you again!😀

Great place for service.

Great place for service. Ver pleasant employees. Recommended anyone to take their vehicle here for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Karen, Thank you so much for taking the time to leave us a review highlighting our service departments! Our staff of professionals work hard to give the best customer there is. We appreciate your business. See you again soon!

Oil change and tire rotation went smoothly.

Oil change and tire rotation went smoothly. Technician demonstrated respect for my truck and wiped down areas he worked. Was glad to see he used a torque wrench to torque the lugnuts rather than the airwrench.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Good Afternoon~ Hearing that your service visit went "smoothly" is the best thing we can hope for! Thank you for sharing your experience and look forward to seeing you again soon! 😀

best buying experience ever.

best buying experience ever. I was treated like an old friend.1 million star review!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi David, Thank you for making the trip up to "have the best buying experience ever"! What a fantastic review! We really enjoyed working with you and hope to see you again sometime...thank you for your business! 😀

Needed quotes on a set of tires, Ralph did that while I

Needed quotes on a set of tires, Ralph did that while I was there. Made me aware of where to that had to be done on our 2007 Lexus in the near future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Good Afternoon! Thank you for your feedback regarding the Quick Lane! We are very happy that Ralph was able to gather a quote while you were still here waiting as safety should be the number one priority that is communicated to our customers. Hope to see you again, and thank you for your business! 😀

Used the quick lube service and found it to be friendly

Used the quick lube service and found it to be friendly and fast. Kept me up dated with status of service.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Thomas! Thank you so much for the great review focusing on The Quick Lane Team! We are glad the team kept you informed on your service needs, as they work hard to provide the best customer service there is to offer. See you again soon! 😀

Kyle located an Escape that matched my criteria.

Kyle located an Escape that matched my criteria. This was for a sale, not for service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Glenn~ Thanks for taking the time to leave us a 5 star review! We are happy that Kyle was able to find the vehicle you were hoping for. Our Sales Team does their absolute best to please the customer and will exhaust all options to do that. Safe travels, and enjoy your new Ford Escape ST. 😀

Nino was very helpful.

Nino was very helpful. She kept me informed during every step of the repair process. I will also be bringing my personal vehicle in because of the great service I received through Nina.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Derek~ Thank you so much for taking the time to leave a review highlighting our Service Team! We are happy that Nina was on top of your service needs. The team works to provide the best customer service there is to offer. And we welcome you as a new customer! 😊

Provided above and beyond service!

Provided above and beyond service! Chelsea kept us well informed about our order even through the slight delays at the manufacturing level.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Good Afternoon! Congrats on your new vehicle! Our Sales Team works hard to provide the best communication possible. Thanks for your patience on your order out, as dates can change. We are so glad you enjoyed your experience with Grinwald Ford. Hope to see you again soon! 😀

Angel Oquendo is a courteous, knowledgable employee who

Angel Oquendo is a courteous, knowledgable employee who is a true asset to this dealership. He was able to squeeze me in during an emergency, and I would use this dealership anytime based on this one experience with Angel. Thank you for your courteous, attentive service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Deb! Thank you for taking to time to leave this wonderful review highlighting our Service Team! Our team of professionals take pride in their customer service skills, and try to provide the best service possible. We are glad we could accommodate you, and hope to see you again! 😀