Reviews
Very easy to work with.
Bought my 1st car from Don Grinwald 1959 and have been with the Grinwald family since.Have purchaced a fleet of work trucks and personal autos and vans We as a family and company look forward to continued freindship with Grinwald Ford .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always pleasant
We feel very comfortable with every visit being a purchase or maintenance done. Very pleasant staff. I feel prices are good and like that they take care of rebates!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
nice job
staff answered any questions we had. Enjoyed the experience. Staff provided a personal touch that is not all that common any more. The flowers given to my wife was a nice touch.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Worth the 2 hour drive from Illinois
Once again, Grinwald Ford has been our "go to" dealer. Our local northern Illinois dealers Ford dealers need to take lessons from the Grinwald team! We will return for the next one ! We miss John Coughlin, but Bill, Cris, John and Chelsea did an outstanding job as usual
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Above and Beyond
Grinwald Service went ABOVE & BEYOND their service requirements. They installed my towing baseplate, brake switch assembly and brake lights in an expert fasion. I have a 2013 C-Max SEL. The installation LOOKS like OEM from the factory. Excellent work, excellent quality and excellent looks. Thank you FORD SERVICE, THANK YOU IAN SWINSON!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
People who care
I had been searching for a 2016 Shelby GT350 and was very dissatisfied with all the dealers I was dealing with. Andy at Grinwald was very sincere and dealt with me fairly making the buying experience a pleasurable one as it should be
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our new Escape
Our salesman Bill was great. He found exactly what we were looking for, and at a reasonable price. Bill took at least 30 min going over all the feature from the headlights to the navigation system. I highly recommend Bill and the whole dealership.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the great feedback! We really appreciate your business and taking the time spotlight our salesman Bill. We are lucky to have him as part of our team. Enjoy the new Escape!
No hassle
this was my best experience with a dealership. No hassle. No pressure. Friendly sales staff. I have recommended Grinwald to my friends. Even checking out dealerships on the internet, Grinwald had what I was looking for. What other dealer gives you new wipers,fresh oil change, and full tank of gas?
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to tell us about your experience here at Grinwald Ford! We are so happy to hear it was a great one. We try to make buying a vehicle as quick and easy as possible. Thank you for your continued support and we appreciate your business.
great experience
I saw a car I was interested in. I called and scheduled a test drive the next day. Loved the car and filled out the paperwork to buy it right after. There were a couple cosmetic things that needed fixed and they set up a day to take care of it all at once.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear your experience here was a seamless one! We strive to make the car buying process as easy as possible. Thank you for taking notice of that and giving your feedback! Your business is appreciated. Enjoy the car!
Our new car purchase
Good and friendly experience.Working with Bill, he made my wife and I very comfortable.He was very easy to work with.This is without doubt the best "car buying"experience we have ever had.I will make sure my friends are made aware of this experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! I am happy to hear Bill took excellent care of you...we feel very lucky to have him here at Grinwald Ford. Your business and continued support are greatly appreciated!