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Grinwald Ford, Inc.

(699 reviews)
Visit Grinwald Ford, Inc.
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (920) 545-2115 (920) 545-2115
Used (920) 545-2118 (920) 545-2118
Service (920) 545-2119 (920) 545-2119

Reviews

(699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grinwald Ford, Inc. from DealerRater.

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Great experience

I haven't purchased a car in over 10 years so I was beyond stressed. After narrowing my search to a Ford Explorer, I found Grinwald Ford via the internet. Their location was about an hour from my home but they had the vehicle I wanted so I decided to give them a shot. I'm glad I did! I have nothing but positives to say. They took great care of me and helped me get past my stress and focused on a smart decision. Bill Maron provided fantastic customer service in a supportive, no pressure way. Chris Adams walked me through the financials in a logical, educational manner and again with no pressure. Even the owner, John Grinwald, made a point of stopping by to introduce himself and offer to answer any questions. The team combined to turn my stress into excitement for a great new ride. These guys took such good care of me that I'm considering driving past probably 20 other dealerships just to have them change my oil! I highly recommend this team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Buying a vehicle can be a stressful and nerve racking purchase. We are so glad to hear you felt well taken care of by our wonderful team. We feel lucky to have each person you mentioned! Thank you for taking time out of your day to let us know how we are doing. Enjoy your Explorer!

Really easy

They find you exactly what you want! The price was good and every one there is very friendly! Definitely recommend them if your looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We try to make the car buying experience as easy as possible and I am glad to hear that showed. Your business is greatly appreciated and I hope you are enjoying your new vehicle.

Purchase of 2014 Ford Focus

I worked with Bill Maron to purchase a used 2014 Ford Focus SE. Bill was helpful, knowledgeable, and friendly in assisting me with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are glad to hear Bill gave you an excellent car buying experience. Enjoy your Focus and we appreciate your business.

Awesome

Todd Loeber and his staff are by far the best car care professionals in the area. Prompt, courteous and most importantly, HONEST. I trust Todd's decision-making and never 2nd guess his diagnosis of the problem. His customer service skills go above and beyond what is expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving your feedback! Trust in the vehicle service business does go a long way and we are glad to hear you noticed what a professional our service manager Todd is. We appreciate you shining a light on this and thank you for your continued support.

service

The service department took their time to try and figure out a vibrations in my truck and found out I had 3 of 4 tire out of balance which were new tire put on by a different dealership. Go figure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great Treatment

They treated my family and I very well. We were given a fair value on our trade-in. We got a very good price on the "new" pre-owned car that we purchased. Would recommend Grinwald Ford to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Honest and Fair!

They gave me a honest fair review of my vehicle, let me know what needed to be done. Excellant staff. Worked with me and only did what was needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Refreshing

I have purchased 3 new vehicles in the last 4 years and they continue to exceed my expectations. The service department makes you feel like family. Whenever I stop at Grinwald everybody I pass says "Hi how ya doin". They treat me like I am their only customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

quick fixes

I bought a used car with a couple small cosmetic issues. They ordered one replacement part that took a week maybe a little longer to arrive. They called when it came in to set up appointment. I made it for after work and it took them maybe 15 minutes to fix a couple small things. All of it was free of charge as well which I wasn't expecting as it was a used car. Great buying experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very easy to work with.

Bought my 1st car from Don Grinwald 1959 and have been with the Grinwald family since.Have purchaced a fleet of work trucks and personal autos and vans We as a family and company look forward to continued freindship with Grinwald Ford .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.