Grinwald Ford, Inc.

Dave was a pleasure to work with and delivered on all of my requests when putting together the deal. It was Dave's positive, low pressure and helpful demeanor that compelled me to drive all the way to Grinwald Ford from my home in Maryland. I look forward to buying from them again!

Drove an hour to check out a specific vehicle...ended up driving back and purchasing because of the staff. Fantastic experience with Dave, John and Chelsea. I'd been in my vehicle for nearly 13 years, so I wasn't looking forward to sales and finance hard sells...none of that here. They listened, answered my questions and were fair. It couldn't have gone smoother.

I feel the dealership went above and beyond to take care of me. Kyle my salesman really took his time to cover everything, so there were no surprises. I have already recommended the Kyle and the dealership to someone else.

Great environment with no pressure. Every one worked together to get the deal done. Everyone was friendly and professional.

They are honest, reliable, and helpful. Everyone was easy to work with and made the process simple!

Everything went great! Dave, John and Chelsea were genuinely friendly and fun to work with.

Have been going to Grinwald Ford for years. Me and my husband both. Great service and great people!!!

They were awesome! Everything they told me they would do they did. They will for sure get another chance when I'm ready to purchase another vehicle.

Dave was a pleasure to work with, and took the time to answer all the questions I had. Never pushy and very patient. He went out of his way to take photos & video of anything I asked about. Highly recommend Dave Delkamp as a salesman.

I am a car guy. I do what I can and when I can't I have a couple shops that I trust. Well the transmission on the Focus decided it wanted attention. Because of the issues with this DSP6 transmission design I take it to the dealer, which I am not a fan of. In the past my local Ford dealership in Oconomowoc has done as little as possible under warranty. The last issue I was told that the fix was not covered. So, I fixed it myself. This time around I wasn't so fortunate, I knew what to do but I lacked the tools and really the confidence. And there was the hope that Ford would stand behind the issue they created and we're sued over. Being the car broke down in Watertown and I only had 1,3, and 5th gear I take it to the dealer around the corner from where it broke down, GRINWALD FORD. So off I go. The car sits a week to get looked at, not a problem. I get a call from Ariel, super friendly, up beat and just nice. I was given a run down and heard, COVERED UNDER WARRANTY. I asked 4 times and was told, COVERED but the parts won't be in for over a week. Ok, fine, I then ask if they have a loaner. Usually I'm laughed it, but not this time they hook me up with a new Escape. The parts came in May 19th and the work was done by 4pm that day. Joe calls me and the car is done. He then goes into the cost, whoa time out, what about warranty. I was told it was covered. I stopped short of accusing Ariel of lying when I was told it was covered. He then says "I need to talk to the higher ups" and he'll call me back. Here's where I'm like, Son of a biscuit!!! The work is done, they are back pedaling, not good. Within 5 mins Joe calls back and says, "Dave we're good. Come and get your car. We made the mistake and we stand behind it". I was shocked. I have not been treated like this, at this level, in a long time. The level of service I received was beyond good. There was less than a 3 minute dialog that involved them eating a large amount of cost. No pressure, no greasy sales BS, none of it. They apologized to me for the mistake. I am blown away. Grinwald Ford in Watertown gets it. They get what it means to be in the service industry. I will do what I can to support them. I read their reviews and they were spot on. There is something to still be said about small town, family owned business, even if they carry a corporate brand. Thank you GRINWALD Ford.