Wiscasset Ford

had an issue with my car and had another shop fix it under an insurance claim but upon getting it back the issue continued. They told me they only reset the lights despite getting an insurance payout so my insurance agreed to having wiscasset ford inspect their work and finish the repairs. Wisscasset ford took my car completely apart, as told to me by my insurance adjuster when they went out to see it but wiscasset ford told them that nothing was wrong wirh it other than wear and tear. This i knew was xx given the fact that the first shop told me they didnt do all the repairs. My adjuster told me wiscasset ford would call me. That was on a monday. Crickets. Wednesday I called wiscasset ford to be told the car was all set someone would be texting me photos. Crickets. Thursday I was on my way to get the car since I was told it was all set despite not getting any texts. So I called them to confirm my car was ready to be told it was still in pieces waiting for approval on a text they never sent. I reminded them they didn'tsend me anything. I finally got their estimate for repairs that was just under 5,000! They wanted to charge me a crazy amount for new tires for one example. The same price i paid for a Toyota Tacoma but my car is a small 4 door sedan. Knowing their prices are way too inflated and I could get it all done at a better rate and my lack of trust in them, I denied all repairs, According to them nothing was mechanically wrong with it and I knew the issue was due to the first claim. They said I could picked it up the next day. I did, and it had even more issues now than it did prior. The undergarage protector to the motor was dragging on the ground. I heard the noise but had no idea where it was coming from, but when I smelled smoke I pulled over to investigated to see it dragging on the road. I had had enough called my insurance and opened a second claim against wisscasset Ford and had my car towed to my old mechanic in NH whom I did business with for 20yrs prior to moving to maine. Thankful for Triple A premium. They did infact confirm that the first shop did not do all the repairs covered under my first claim and confirmed damage done by wiscasset Ford. My car now had mechanical damage. My insurance will be going after them for reimbursement. I have never had a shop have not just poor communication which is evident by many other reviews but did damage to my vehicle as well. I wonder if any of them are actually certified. The worst experience of my life. Avoid!

Wisscasset Ford is a great place to purchase a vehicle. We came up from Massachusets to purchase a Ford 150. We are pleased to work with our salesman, who made the purchase experience pleasuable.

Jeff was excellent to work with, he made the process easy. The service department is also very helpful which is one of the major reasons I choose Wiscasset Ford.

My experience with the dealership was excellent. They have a large inventory of vehicles to choose from. When I arrived, all of the salespeople were busy with other customers, however they allowed me to test drive the vehicle I was interested in and take it to lunch while the sale floor cleared. The purchasing process was excellent with all staff being accommodating, professional, and kind through the entire process. I like that their vehicles are priced right to begin with and that the process is streamlined in a way that does not waste time - other dealers tend to drag out the bottom line with many visits to the sales manager to work the best deal when they know at the onset if they can meet the bottom line deal. My salesperson, Jeff Allen, made this experience easy and seamless. I would definitely recommend Wiscasset Ford to friends and family based on my experience with them.

My experience with the dealership was excellent. They have a large inventory of vehicles to choose from. When I arrived, all of the salespeople were busy with other customers, however they allowed me to test drive the vehicle I was interested in and take it to lunch while the sale floor cleared. The purchasing process was excellent with all staff being accommodating, professional, and kind through the entire process. I like that their vehicles are priced right to begin with and that the process is streamlined in a way that does not waste time - other dealers tend to drag out the bottom line with many visits to the sales manager to work the best deal when they know at the onset if they can meet the bottom line deal. My salesperson, Jeff Allen, made this experience easy and seamless. I would definitely recommend Wiscasset Ford to friends and family based on my experience with them.

My first experience at wiscassett Ford was good until 8 months later the sensors started going crazy. Found out it was caused my a leak around the taillight, which alone costs $2500. It also needs a new silanod and harness plus labor and Wiscassett Ford will not cover anything!! Looking back on the previous services on my truck and found that it had been in for electrical 3 different times before I bought it. Wiscassett Ford knew about this and they sold it to me anyway. And they advertised this truck as Certified Gold. NOT!!! I will never do business with Wiscassett Ford again and urge others to do the same!!!!

My first experience with wiscasset ford was good. But 8 months later all the sensors were going off when not needed and it is caused by a leak in my back taillight that alone costs $2500. And that is not including the silence and harness. And Ford will.not cover anything!!!! I got a raw deal from these people. Looking back on the service for my truck and it had been in for electrical problems three times before I bought it. And I believe wiscassett Ford knew about the problem when they sold the truck to me. I will never do.business with them.again and I urge others to do the same.

I've dealt with Wiscasset Ford for quite a few years. I've seen ownership change. Like any car dealership, they evolve. I originally knew Wiscasset Ford to be a grounded professional business which would do whatever it would take to earn your business and to make sure the customer walked away satisfied. I can honestly say that continues today. Thanks to Heidi and Matt in Service who I appreciate their professionalism and respect. Very sincerely, M. Gagnon

I purchased a new F350 from Wiscasset Ford a few weeks ago and the process was painless. Tim Martin worked with me through out the process and continued to assist me weeks later to schedule the undercoating service As well. I had a very positive experience and will be going to wiscasset Ford for years to come.

Haven't selected and purchased a car since 2008. Kaylee was enthusiastic and so knowledgeable. It was a cash transaction for me, but my BF was in the market for a Ranger, and he purchased at the same time. We knew exactly what we needed to do at all times. Can't say enough about the whole experience.