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Wiscasset Ford

(432 reviews)
Visit Wiscasset Ford
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 8:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
New (866) 983-9686 (866) 983-9686
Used (866) 692-9630 (866) 692-9630
Service (866) 983-9937 (866) 983-9937

Reviews

(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wiscasset Ford from DealerRater.

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Great dealership

I bought a new Ford Escape and my salesman, Jeff Allen did a great job! I certainly would buy from him again! Painless and quick and professional..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very pleasant and they know what they are doing!!

They made me feel very comfortable no pressure, showed me how to run everything on my new truck. They treat you with respect and lots of laughs!! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Ford Dealer

Laura Russell my sales person is top notch. Informative, listens to the customer. Did an excellent job informing me of the status of my order. This is why I keep coming back to Wiscasset Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership

They worked with me for a week to track down the truck I wanted. They listened to what I wanted. They were not “pushy”. They waited for me to be ready to purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Our salesmen Tom made this a great experience. No...

Our salesmen Tom made this a great experience. No hassles, listened to what i wanted and made it work.I would definately purchase future vehicles with Wiscassett Ford. 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

no key

Bought a 2017 Focus with 11000 mile on it and after all paper work was done and car serviced I was passed one key for the car. I was then told it was on back order so a week later I called parts and they had no record of it being on order ,I was then told by the salesmen it was but now its been a month plus still no key. I wanted to drive this car to Conn for thanks-given but somewhat hesitant as losing the key would be a big problem. I have been dealing with Wiscasset ford for close to 30 years and don't believe selling a car with only one key is a good practice. Do love the service department though . Not blaming anyone just thought I'd pass on this info.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT Experience!

Dave W. and Andrew made my purchase simple and enjoyable! As a local small business owner it was refreshing to be treated with respect. The communication was outstanding and all my questions were addressed to my satisfaction. VERY Professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service, patient

I spent many hours at this dealership looking at cars and going on multiple test drives. The salesman John was very patient, accommodating, hardworking, and passionate. He was not too pushy and ultimately let me make my own decision. He was very honest and I did not feel pressured to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent time buying a used vehicle

We saw a GMC pickup online, called over the weekend, had an appointment on Monday and were very pleased at the experience. No pressure, very helpful, easy to negotiate with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil change

Made an appointment was for 1:00. Got here at 12:45. They did even start until 1:30 and finished at 2:35. Seem like an awful long time for an oil change.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.