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2019 state dealer award
View 6 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(487 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Nissan Of Eugene from DealerRater.

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Fast, very informative, reliable.

It was the fastest buying experience I ever had, the staff was very informative and nice. They showed me all the trucks that were in my budget. They explained everything from the beginning until the final signature. Would definitely go there again for my future car/truck shopping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Simple & quick

This is the fourth car I've leased from the dealership, three from the same salesman. The last two I have either e-mailed or called the salesman and told him what I wanted. Within a day or two I had a response to come pick up my car. I am very happy that we can work this way and save time for both of us. Everyone on staff are considerate, friendly and helpful - that's why I drive 50 miles to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Happy with purchase

We worked with Joe and he was very good at explaing everything about the car. He was very knowledgeable and if he didn't know the answer to our question, he found them. Very happy with experience. Third car from this dealership, that says a lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great fair salesmen

My wife and I just bought a slightly used (5800 miles) like-new 2017 Rogue SUV from Stephen Herron and Brendan Shrieve. Great guys. Easy to work with. Very personable. Got us a good deal. Highly recommend them. -Tim & Patti in Eugene, OR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing

Your staff. Polite, helpful. All went out of their way to make sure that I knew what I needed about my vehicle. Your finance officer listened and kept my payments within my budget and explained my warranty and terms for my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worst Experience Ever Very stereotypical experience

Saw a used truck on-line and contacted the dealer to make sure the vehicle was still available. I talked with James Hunt. I wasn't able to make it in that day and so called again the next day to make sure the truck was still available. I was 1.5 hours from the dealership, so I didn't want to make the long drive if the vehicle wasn't there. James assured me he would call if the vehicle was not available before I left. When we arrived at the dealership, James told us he was with another customer, but Brendon would help us. James also told us how the truck had just had a new windshield put in. Brendon asked James where the truck was and he somewhat pointed in a direction. Brendon took us to a truck which was not the one I was looking at. We walked the lot a little bit and finally Brendon brought us into the showroom to sit while he tried to find the truck. Brendon came back and told us the vehicle had been wholesaled and taken two hours ago. James never came and apologized, never attempted to call before we left, and essentially treated us like crap. Needless to say we left. I would never recommend this dealership and will never return. James Hunt is a horrible salesman and treats customers poorly, Part of the reason I didn't go down the first day was I wasn't going to make it to the dealership until 15 minutes before they closed and I didn't want to make folks wait around. Based on the way I was treated I should have.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Toyota Oil Change

As usual, good service with a friendly attitude. Did not have an appointment but service was performed in a timely manner. In another recent experience on my Infiniti there was a problem. My oil change was delayed. Service apologized for the delay and gave me the oil change for free without any prompting from me. I have been using Lithia Nissan regularly for 7 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2017 Rogue

My car does a small dent/scratch and it is to be fixed. I just need to set up appointment! Steve, Dennis and Billy were all amazing just like last time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very attentive

There is a Lithia dealership who I go to in Roseburg when I can't make it to Eugene for service and there is just a might and day difference in service at lithia nissan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick and Easy

I knew what i wanted and lithia wasted no time in setting me up with my used truck. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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