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2019 state dealer award
View 6 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Nissan Of Eugene from DealerRater.

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Service

I always get great service from Lithia, Jj and Roy are the best !! I will always bring my service to Lithia Nissan , fast and great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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:) Thank you.

Thanks!! For going over and beyond expectations..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amazing Customer Service

We have been searching for a Truck for awhile now, But we hate the pressure that we have experienced with salesman. Finally we decided to come check out a truck a Lithia Nissan. The minute we pulled in we had Joe (salesman) at our side. With 2 small kiddos Joe was extremely patient and answered all of our questions to make sure that we were getting the truck we wanted. Every SINGLE staff member that I engaged with was friendly, we felt absolutely no pressure. The process was quick and easy. They not only took care of us but also did a wonderful job at making sure the kids were taken care of as well. After the experience that we had, we will be customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car repair

Just did not give a call to update how long it would be before we got our car back

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Display malfunction

Took my wifes Pathfinder in due to a malfunctioning display. A new head was ordered for it and while we waited for the part to we were given a loaner to use until the part came came in rather than having to rent a vehicle. Awesome job to Lithia Nissan for taking care of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Buying experience

James and Ryan were very helpful and friendly. Dennis was real good at explaining the possible extra warranties. James was very nice in showing me the many buttons and what they did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Service!

I am really impressed by the great service that Lithia Nissan of Eugene provides! Thank you so very much! Great experience! Highly recommend. So friendly and fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best experience ever buying a new car!

I highly recommend Lithia Nissan of Eugene and especially my sales person, Steve Herron. He is friendly, knowledgeable and made me feel at ease immediately. Buying my new Murano was very easy and I so appreciated that. I love my new car and Steve Herron and the crew at Lithia Nissan are great! Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Lithia Nissan of Eugene

I highly recommend Lithia Nissan of Eugene and especially my salesman, Steve Herron. I bought a new Nissan Murano and I am so very pleased with it. Steve is very knowledgeable and friendly. We tried four vehicles before I settled on the Murano and I appreciated his time and expertise regarding the Murano. It was an easy transaction with the whole staff and I am so very happy. Thank you Steve and Lithia Nissan of Eugene!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fast, very informative, reliable.

It was the fastest buying experience I ever had, the staff was very informative and nice. They showed me all the trucks that were in my budget. They explained everything from the beginning until the final signature. Would definitely go there again for my future car/truck shopping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.