Lithia Nissan Of Eugene

After looking on the internet for the car I wanted I found it at Lithia Nissan. It was at the right price and right mileage. I sent an email and the next day called in to take a test drive. My salesman ( Colt J.) was very nice and gave me a very reasonable deal when I went to purchase. Although getting to the financing took some time to get to it really wasn't a bad experience, they have a very nice lobby with a T.V. and free coffee. When I did get to the financing guy (Tanner D.), It was one of the quickest I have been through. The Lithia Nissan team did a good job and I will do business with them the next time I need to make a car purchase.

My better half had totaled her car in an accident (luckily, she was not injured) and we began the perilous journey to look for another car. She had spent a couple of days looking for cars on her own. She was interested in getting a hybrid, particularly a Toyota Prius. Most of the used Prius' were for sale up in the $11K to $13K range. Our plan was to stop at Lithia Nissan of Eugene to test drive a Honda Insight for a sale price of $9,800 that had been marked down from $10,800. We would then head up to Portland to look at Prius' for sale in the big city. We took the Honda Insight for a test drive with their salesman Steve Herron. The car ran fine and since the price was less than $10,000, I thought that we might keep this on our list to consider. Steve said that they could offer credit terms and asked if we wanted to have a credit check run. As he was getting our credit information, he asked if we would be interested in putting in a counter offer. I told him that we would be driving up to Portland to check on other cars and that I would just give him an unrealistic offer. He asked what would be the offer. So, I told him that was simply an offer to keep us from driving up to Portland and not a real offer - $8,000. He dutifully took the offer back to the "general manager" (I've always wondered if that person actually exists) and came back with a counter offer of $9,500. That was certainly not enough to keep me from driving up to Portland. Since my better half was interested in the car, she countered with $8,500. Steve took that price back to the mythical general manager. At that point, another Lithia employee came back with a counter offer of $9,300. That still wasn't enough. Then, surprisingly, he suggested that we split the difference between $8,500 and $9,300 for a sale price of $8,800. So, at that point, we took the deal. What impressed me about Steve Herron and the other Lithia employees was the manner in which they approached "two birds in the hand" rather than two birds out in the bush of Portland. I was also surprised at how far they came down in price on the car. Here's a hint about negotiating. The Lithia dealership is located half a mile from the University of Oregon's Auzten football stadium. These sales people are avid Duck fans (Steve - to his credit is a graduate of OSU). I somewhat deliberately my bright orange Beaver sweat shirt to go shopping for cars that day. So, you might want to wear the colors of OSU - orange and black to throw them off their track.

The hood latch was repaired quickly without cost to me.

Billy Krebs' service was second to none. He is friendly and knowledgeable. I appreciate his low pressure sales style. I also appreciate how he genuinely wanted to provide our family with the greatest possible product at the greatest possible value.

I expect - and receive - fast, competent, cordial service. When Ken Anderson was there - before moving to your Toyota dealership in Springfield, he and JJ were almost mind readers as to my vehicle needs; to your (and my) benefit, JJ remains. A few years ago, our daughter, whom we gave our 1995 Maxima SE (and which was serviced at your dealership while she was local), moved to a librarianship at the University of Wisconsin, Eau Claire. We recommended that she continue service at the Nissan dealership there - based on the knowledgable Nissan quality of service she got at your dealership. While there, she called me in a panic (when our daughter panics from afar, I panic - as the distance makes me unable to quickly help); her panic was that she couldn't drive the car because of an automatic/electrical door lock issue. I immediately called your dealership and explained the problem to a service advisor. Right now I can't recall his name (but will research it if you want - it was that important that he should be recognized and praised), but he was a godsend, as he recommended a procedure our daughter should go through. I called her and relayed it to her; as it was not too complicated, and didn't need step-by-step instructions by phone, I hung up ("and got out of the way"). Within a very short time, she called back (I could hear the relief in her voice, so my panic subsided), and said that the procedure worked - and has not returned to date. Rhetorically, how could one expect a less-than-glowing review of your dealership - after the above incident, plus continuing great service (and, so far, appointments exactly when needed).

The Lithia gang have always been professional, pleasant and easy to deal with. We're thinking about another new Altima in the future, love this car :)

I purchased my 2002 Quest from Lithia Nissan of Eugene brand new and have had it serviced with this dealer since. They provide excellent service, know their cars and the ins and out of what can go wrong ..and even better what doesn't go wrong. A great value and excellent service provided.

James was friendly, accommodating and provided excellent customer service! We were able to get quick and accurate service, and are very satisfied with our car!

Working with James was a great experience for me in purchasing my first car. He was able to help me find and buy a car all through talking on the phone. I live a couple hours from Eugene and had no way of getting there to take a look around. James answered several of my and my parent's phone calls throughout a period of about two weeks. He was very helpful and patient with each call. It's safe to say that I had a great first experience purchasing a car. No complaints here!

JJ ad Kevin are absolutely fantastic. They are always professional, courteous and extremely helpful.