Kendall Ford of Eugene

This was a major service at 120,000 miles. All was done as expected except for the air filter replacement. I specifically requested the filter be changed if necessary. Instead, the old filter was left in place with a note in the service paperwork that the filter was clogged with dust and failed the inspection. Now I need to return the car to the dealership to take care of this item. Still, the overall level of service I've received from this dealership continues to be excellent.

I have a 2013 C-Max Energi that I've owned for more than a year that had recurrent problems with the Sync system. The system crashed several times since I owned it. There were some software updates, but the same failure would happen again - mostly on hot days, and of course not when I took it in. When it happened again I called, and was very frustrated, and they transferred my call to Ardel. He was amazingly helpful, and told me to bring it in. They replaced the APIM. The day after I picked up the car, the system failed again. I called Ardel and he told me to immediately bring the car in(luckily I was on my lunch break) - for once the tech got to see what the system was doing (or not doing). They kept my car to try to figure out what the issues were. They ended up replacing the ACM and that seems to have fixed the problem. During the nearly two weeks they had the car, I was given a loaner. I really respect and appreciate all the staff I dealt with during the whole time my car was being repaired(Steve, Ardel - and many others whose names I wish I had written down!). This was the dealership where I purchased my vehicle, and I have to say - all my interactions with Kendall Ford have been positive and fortunately for me, they listened to my concerns and worked hard to fix them - I can't say enough about this dealership!!!!!

Awesome experience at Kendall Ford! These guys rock!!!!!

EVERYTHING WAS PRETTY GOOD. WE DIDN'T PREPARE FOR THE TWO HOURS IT TOOK, BUT THEN AGAIN WE DIDN'T KNOW IN ADVANCE HOW LONG IT WOULD TAKE TO FIX THE RECALL, WHICH WAS TAKEN CARE OF ALONG WITH THE OIL AND LUBE, WHICH WAS OK. THE ONLY COMPLAINT GOING WAS THE FACT, YOU DIDN'T HAVE BUT ONE OR TWO MAGAZINES IN THE WAITING ROOM, AND THE MOST CURRENT ONE WAS ONE THAT CAME OUT IN "2013". MYSELF, I DIDN'T CARE THAT MUCH, BUT FOR THE WOMEN, MAYBE YOU COULD HAVE SOME MORE UP TO DATE, PER MY WIFE!!! OVER ALL EVERYTHING ELSE WAS OK!! OUR VEHICLE:: 2013 FORD EXPLORER SERVICE:: VERY GOOD STAFF:: GOOD

I am in town from Phoenix, AZ. I met Pat, the Service Manager and he helped set up my oil change and order a part for me. I came back the next morning for an oil change. I have to say I was very uncomfortable about taking my Ford Raptor to a new dealership and the layout of the place was way different than I am used to. I have dealt with my service man in Phoenix for nine years. Pat had greeted me and introduced me to Tammy Reynolds and she got the info and had my truck serviced. I had an issue at the end because I was told in Phoenix that my truck took 8 quarts of oil and it got me scared that something was wrong. She confirmed 7. Then had the service guy check the oil in front of me and he showed me on the sheet that it took 7. I really appreciate the way Tammy handled it and confirmed it right in front of me that everything was the way it was supposed to be. She deserves a BONUS or something...lol. She's very nice and professional. She was GREAT! And Pat is a super nice guy too! Thanks to both of you!

I purchased a 2011 Ford Escape from Lisa Arney. Lisa was straightforward, professional and cheerful. This is the third car I have bought from this dealership and I would say this was my best experience hands down. I also thought Jeff in Finance was really friendly and I didn't feel pressured into any add-on sales. All in all, it was great experience and I adore my car.

Staff very helpful. I was able to get my needs met in a timely manner. They even got water for my dog!

The staff was friendly and helpful. The service was timely and thorough.

Had my oil changed. Very good service. Will come back

What can you say about an oil change and inspection? It was great guys ...