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Kendall Ford of Eugene

(1,160 reviews)
Visit Kendall Ford of Eugene
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 10:00am–6:00pm Closed
New (866) 234-6587 (866) 234-6587
Used (866) 367-6159 (866) 367-6159
Service (541) 255-3929 (541) 255-3929

Reviews

(1,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kendall Ford of Eugene from DealerRater.

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Great purchasing experience.

We came in to get regular service on our 2006 Honda Accord Hybrid, and asked Dorman Harry, salesman about the new model. We quickly decided to trade in our 2009 Kendall Subaru Forester. on a 2015 Honda Accord Hybrid. Dorman worked with us efficiently and stayed with us until the deal was completed. He has been available to answer technical questions several times. I'm not a technophobe but there were some questions not answered by the handbook.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service Dept

Great service department. Quick and prompt and very friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change

Tammy was very helpful. She immediately helped me with a smile as I walked in the door.Being from NC I am use to the Ford Dealerships where they take care of my exceptionally. I didnt have that experience prior to this last oil change as I worked with someone else besides Tammy. Overall I am happy again with Ford.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

2011 chevy. The service and staff were great me and my wife will definitely be back again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Manager

Steve Hilliard is a great Service Rep and goes out of his way to make the service visit enjoyable and quick with no wait. Excellent Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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mrs Linda Wilson

F 150 as a recall , it was taken care of NOW . not a week later as at some dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great all arounf service

We purchased 2 vehicles within 2 days a 2014 New ford 350 Lariat and a 2013 used Lincoln MKZ. We can not say enough good about your sales department and your service department. The sales man and his department were very cooperative and understanding of what we were trying to do. The service department was also great. Both cars came with a lot of computer operated equipment and it was all new to us. The other truck was 16 years old and like it came from the dark ages compared to all the things on the new one. the service department took the time and effort to help us understand all the options. Martin Westal even took several hours to walk us through each operation. Please let all the people know how pleased we were. I tried to write notes to them but I am not sure that they got them. Thanks a million to all of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My dependable Ford dealer.

Great service experience, as usual. I have total confidence in my F150.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Amazing service, professional care- I'll be back!

Steve Hilliard made all the difference in the world. He's a gem to not only your location, but Ford as a company. My experience with Steve and Kendall Ford of Eugene has changed my opinion of Ford and I greatly appreciate their care and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Services, Clean Facilities

Helpful, friendly, & fun. The most annoying part is that I have to enter 50 characters for this survey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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