Reviews
Edgar Guillen & Sue Perry were great &
Edgar Guillen & Sue Perry were great & everything went smoothly. Everyone that I talked to was very nice. The purchase was on 10-23-24
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mark! We're thrilled to hear that your experience at Fox Grand Traverse was smooth and enjoyable. It's great to know that our team, including Sue and Edgar, was able to assist you well. We appreciate your kind words and hope to see you again soon whether it be for services, products, or sales! Best, Tom Gordon, tgordon@foxmotors.com
Great new facility designated just for trucks like my
Great new facility designated just for trucks like my Ford Transit HD van. Bill is an absolute onderful, pleasant manager. Veteran's discount is appreciated as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We at Fox Grand Traverse are thrilled to hear that you enjoyed our new facility designed for trucks, especially your Ford Transit HD van. It’s great to know that Bill made your experience pleasant, and we’re glad you appreciated the veteran's discount. We look forward to welcoming you back soon! Best, Tom Gordon, tgordon@foxmotors.com
Exceptional customer experience by having the car
Exceptional customer experience by having the car delivered to our residence with a full tank of gas
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Desiree, for your wonderful review! We’re thrilled to hear you had an exceptional customer experience with Fox Grand Traverse and appreciated the convenience of having your car delivered with a full tank of gas. We look forward to assisting you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
My salesman Nick helped me find the perfect truck for me.
My salesman Nick helped me find the perfect truck for me. It does everything he said it would do, including trailering my son's big boat. It handled it with ease and with just a 6 cylinder engine! Very impressive! Also took it on a trip out to Colorado and it got an average of 23 mpg and that includes driving in the Rocky Mountains! I'm very happy with this truck! Thanks Nick!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that Nick was able to help you find the perfect truck for trailering your son's boat and that it performed impressively during your trip to Colorado. Your satisfaction means a lot to us at Fox Grand Traverse. We hope to see you again soon and appreciate you sharing your experience! Enjoy your new truck! Best, Tom Gordon, tgordon@foxmotors.com
I had an emergent problem with my fuel system.
I had an emergent problem with my fuel system. I was on a tight schedule as I am not a local resident and was scheduled to leave the area shortly for medical issues. Bill Matthews managed to squeeze me into his tight schedule and complete the job within a couple days. The fuel system is now fine. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Robert! We're glad to hear that Bill was able to assist you quickly and effectively with your fuel system issue. At Fox Grand Traverse, we strive to accommodate our customers' needs, especially in urgent situations. We appreciate your feedback and hope to see you again in the future. Safe travels! Best, Tom Gordon, tgordon@foxmotors.com
Work was done in a timely manner.
Work was done in a timely manner. Inspection revealed brake work was needed and it was done.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Viola! We're glad to hear that the work was completed in a timely manner and that we could take care of the brake inspection and repairs for you. Your satisfaction is important to us at Fox Grand Traverse. We look forward to assisting you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
I worked with Michelle and Natalie.
I worked with Michelle and Natalie. Very good communications and very helpful. The work by service was done on time and correctly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that you had a great experience working with Michelle and Natalie at Fox Grand Traverse. It's fantastic to know that our team communicated effectively and provided timely service. We appreciate your feedback and look forward to assisting you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
Experience is quick, easy, all Fix staff encountered are
Experience is quick, easy, all Fix staff encountered are courteous and helpful serve coffee and water while waiting
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We at Fox Grand Traverse are thrilled to hear that your experience was quick and easy, and that our staff provided courteous service with thoughtful touches like coffee and water while you waited. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back next time! Best, Tom Gordon, tgordon@foxmotors.com
Ask for Druge he will be the best sales experience you'll
Ask for Druge he will be the best sales experience you'll ever have! Or I'll guarentee you your money back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your enthusiastic review! We're thrilled to hear that you had such a positive experience with Druge at Fox Grand Traverse. We always strive to provide excellent customer service, and it's wonderful to know he made an impact. We hope to see you again soon for your next vehicle purchase! Best, Tom Gordon, tgordon@foxmotors.com
Lisa M was very helpful and worked to make the F-150 sale
Lisa M was very helpful and worked to make the F-150 sale fun and easy, she was very knowledgeable about the product.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Edward, for your kind words! We're glad to hear that you had a fun and easy experience while purchasing your F-150 with Lisa at Fox Grand Traverse. Our team strives to provide knowledgeable and enjoyable service to all our customers. We appreciate your feedback and look forward to seeing you again soon whether it be for services, products, or sales! Best, Tom Gordon, tgordon@foxmotors.com