Reviews
Friendly, knowledgeable staff.
Friendly, knowledgeable staff. I didn't personally meet any of your technicians, but all work was done to very high standards.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jim, for your kind words and 5-star rating! At Fox Grand Traverse, we pride ourselves on providing excellent service and maintaining high standards for our work. We appreciate your recognition of our knowledgeable staff. If you ever need further assistance or have any questions, feel free to reach out to us. We look forward to serving you again in the future. Best, Tom Gordon, tgordon@foxmotors.com
Friendliness of staff, quality of service, washed my
Friendliness of staff, quality of service, washed my vehicle and even cleaned the floor mats! Natalie was extremely helpful explaining everything for my first time visit!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Fox Grand Traverse and for highlighting your positive experience with us, Steve! We are thrilled to hear about the friendliness of our staff, the quality of service you received, and how we went the extra mile in cleaning your vehicle and floor mats. Natalie will be delighted to know she made your first visit memorable. We look forward to welcoming you back for your next visit and hope you share your experience with others. Best, Tom Gordon, tgordon@foxmotors.com
From the moment I walk in and explain my issue to Natalee
From the moment I walk in and explain my issue to Natalee Zehner I don't have to worry about a thing. Everything is taken care of for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Steven! We're thrilled to hear about your positive experience with Fox Grand Traverse and Natalee. We strive to provide exceptional service and are delighted that everything was taken care of for you. We appreciate your feedback and look forward to welcoming you back in the future whether it be for services, products, or sales. Best, Tom Gordon, tgordon@foxmotors.com
I bought a 2014 f250 6 months ago.
I bought a 2014 f250 6 months ago. I recently took it in to get the air conditioning checked out because it didn't work. Hey then tell me it needs ball joints inner and outer tie rods and the list goes on and on mind you I've had this truck for 6 months it has 80,000 miles on it. And it's supposedly passed their inspection! Now they're telling me that it's going to cost thousands of dollars out of my pocket! Un F#xxxxx believable! Stay AWAY
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. Our customers are our top priority, and your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I hope to hear from you soon. Best, Tom Gordon, tgordon@foxmotors.com
Everyone was welcoming and a pleasure to deal with.
Everyone was welcoming and a pleasure to deal with. And lived up to commitments over the phone and through email.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Fox Grand Traverse, Stephen! We are thrilled to hear that you had a positive experience with us. We strive to uphold our commitments and provide excellent service. Please feel free to share your experience with others or visit us again in the future. Best, Tom Gordon, tgordon@foxmotors.com
Technitians took the time needed to find the cause of my
Technitians took the time needed to find the cause of my tricky tire problem and then competently fixed it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Walter, for your 5-star review! We're glad to hear that our technicians were able to identify and resolve the issue with your tire efficiently. At Fox Grand Traverse, we strive to provide expert service to keep our customers safe on the road. We look forward to serving you again in the future. Drive safely! Best, Tom Gordon, tgordon@foxmotors.com
Fox ford is a quality dealership I've been spoiled by the
Fox ford is a quality dealership I've been spoiled by the Detroit area Ford's but Fox has been great to me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive feedback, Darrell! We're glad to hear that Fox Grand Traverse has met your expectations. Should you need anything in the future, feel free to reach out. We appreciate your support! Best, Tom Gordon, tgordon@foxmotors.com
I needed to bring my car in for a recall, so, I
I needed to bring my car in for a recall, so, I scheduled an appointment for the morning went in. The service rep was waiting for me took my car. They had the part. The whole process took less than 10 minutes I barely had enough time to finish the coffee that I brought. Everyone was very courteous and nice, very good experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, John, for your positive review! We are thrilled to hear that you had a seamless experience during your recent visit to Fox Grand Traverse for your car recall. It's great to know that our team was efficient, courteous, and made sure you were well taken care of. We appreciate your feedback and look forward to assisting you again in the future. Best, Tom Gordon, tgordon@foxmotors.com
Michelle was so helpful along with the rest of the mobile
Michelle was so helpful along with the rest of the mobile team. They went well out of their way to help us and get the information we needed and helped us plan for the best option.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Michelle! We're thrilled to hear that you had a great experience with our mobile team at Fox Grand Traverse. We always go above and beyond to assist our customers and provide the information they need. Please feel free to reach out if you have any more questions or need further assistance. We appreciate your feedback! Best, Tom Gordon, tgordon@foxmotors.com
Everyone I talked with is friendly.
Everyone I talked with is friendly. They answered any questions I asked about our car. Very professional and knowledgable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jim, for your kind words and a 5-star rating on CarsDotCom! We appreciate you recognizing our team's friendly and professional service. If you have any more questions about your car or need assistance in the future, feel free to reach out. We're here to help! Best, Tom Gordon, tgordon@foxmotors.com