Reviews
was told i should make appointment for oil change and
was told i should make appointment for oil change and tire rotation i don't why you can't even adjust tire pressures.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. I appreciate your concerns regarding the oil change and tire rotation process. At Fox Grand Traverse, we aim to provide thorough and accurate service, and appointments helps us to ensure we can provide the best possible service and get you in and out. If you have further questions or would like to discuss this further, please feel free to contact me. Best, Tom Gordon, tgordon@foxmotors.com
I recently relocated to the TC area with an almost new
I recently relocated to the TC area with an almost new Raptor I purchased from my previous dealer. Fox went above and beyond to solve a challenging warranty issue as though I was a VIP buyer- next purchase will be a Fox purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, David, for your wonderful review! We're thrilled to hear that Fox Grand Traverse was able to assist you with your warranty issue on your Raptor. Our team is dedicated to providing the best service possible, and it's great to know you felt valued. We look forward to helping you with your next purchase! Best, Tom Gordon, tgordon@foxmotors.com
Quick and fast customer service!
Quick and fast customer service! Staff is always so helpful and informative on any repairs needed!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We appreciate your kind words about our quick and fast customer service at Fox Grand Traverse. It's great to hear that our staff has been helpful and informative regarding any repairs needed. We look forward to assisting you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
quick easy one stop transaction and Chip was awesome very
quick easy one stop transaction and Chip was awesome very helpful and answered all question or found the answers!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review! We're thrilled to hear you had a quick and easy transaction at Fox Grand Traverse. Chip is indeed an asset to our team, and we're glad he was able to assist you effectively. We look forward to welcoming you back soon! Best, Tom Gordon, tgordon@foxmotors.com
Steve Wcisel in the Service Department was outstanding to
Steve Wcisel in the Service Department was outstanding to work with. Steve went above and beyond to provide an excellent experience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Sue! We're thrilled to hear about your outstanding experience with Steve in the Service Department. At Fox Grand Traverse, we strive to provide exceptional service, and it’s great to know that Steve went above and beyond for you. We look forward to assisting you again soon! Best, Tom Gordon, tgordon@foxmotors.com
Your Fast Lube Department is an outstanding service to
Your Fast Lube Department is an outstanding service to Traverse City. It is good that you have strong employees working in this department. Great advertising for Fox Motors and good pricing.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Maurice! We’re thrilled to hear that you had a great experience with our Fast Lube Department at Fox Grand Traverse. Our team takes pride in providing outstanding service and we're glad you noticed their hard work. We appreciate your support and hope to see you again soon! Best, Tom Gordon, tgordon@foxmotors.com
Total transparency and no xx waste of time.
Total transparency and no xx waste of time. Very quick and efficient purchase process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review! We're thrilled to hear that you experienced total transparency and an efficient purchasing process at Fox Grand Traverse. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future!
Had a recall on my Truck and needed the service done.
Had a recall on my Truck and needed the service done. What I loved was not having to take time off work and go in. They said they could take care of it within a couple days and came right to my work and took care of the problem. It was so convenient.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We’re thrilled to hear that our service made it convenient for you to address the recall on your truck without interrupting your workday. At Fox Grand Traverse, we strive to provide a seamless experience for our customers. We look forward to assisting you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
The service rep immediately made me feel that he could
The service rep immediately made me feel that he could help me with my flat tire. My husband was having surgery at the same time I was at the dealership and needed to take my car home, 50 miles away I was flustered and had just come from Discount Tire. They told me I needed at least 1 new tire to match the other 3. My car is leased so I was unsure of my responsibility. It was repaired and I could drive home.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us! We're glad to hear that our service representative was able to assist you with your flat tire and provide the support you needed during such a stressful time. It's great to know you were able to drive your car home comfortably. We appreciate your trust in Fox Grand Traverse and hope to serve you again in the future! Best, Tom Gordon, tgordon@foxmotors.com
I only had to wait a short time - quick service.
I only had to wait a short time - quick service. The techs were pleasant and efficient
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Rebecca! We appreciate your positive feedback about your experience at Fox Grand Traverse. We're glad to hear that you received quick service and found our team pleasant and efficient. We look forward to serving you again in the future! Best, Tom Gordon, tgordon@foxmotors.com