Reviews
Chris Lewis of Lithia Dodge made purchasing my new RAM
Chris Lewis of Lithia Dodge made purchasing my new RAM 2500 POWER WAGON a breeze. I live in California and a friend recommended Chris. From the initial phone conversation and after the purchase Chris has been incredible!!! We have never met face to face due to living in different states, and i have never bought a vehicle over the phone until now. I would do it again without hesitation. Chris send pictures and emails making it easy. I highly recommend Chris Lewis to anyone who is looking for a new Chrysler, Dodge, Ram, Jeep or Fiat. Sincerely, J. Baker
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about Lithia Chrysler Dodge Jeep Ram FIAT of Helena! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer
Service people don?t listen to what you are saying. They can?t yell you how their lifetime services you payed for work and then say they can?t find where you paid for the service. Good thing I keep all my paperwork. Another service person argued with the details of my service. The service in the service department has drastically declined recently, I hope that changes.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (877) 361-6644. We look forward to hearing from you.
Love my new Gladiator
Helena Chrysler and Jeep has been great to work with. In fact I had some follow up dealings on some temp tags and they were a delight to deal with and handled my situation quickly and professionally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change and Tire Repair
Great Experience, Ryan is great to work with-hope remodel construction of facility continues to go as expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Lithia Chrysler Dodge Jeep Ram FIAT of Helena! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
dlamar@intecservicesinc.com
The Employees were great to work with, always let me know what was going on & were our vehicles were
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Andrew, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
2 hour oil chang
Went in for an oil change and tire sensor issue and 2 hours later the service representative went home.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ryan, we appreciate your honest feedback, as we are always looking for ways to improve. If you are willing to give us another chance, please reach out to us at (877) 361-6644 to speak to our manager directly.
HORRIBLE EXPERIENCE
Purchased a 2019 cx5. My registration temporary has expired and I still can?t get anyone to answer my numerous phone calls, messages and voicemails. The brakes, bright lights, cruise control radar and a cabin noise all need to be addressed - I have the manufacturer?s warranty as well as an extended warranty but they refuse to do the work. I will never recommend nor purchase from them or any Lithia dealers again.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Martha, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (877) 361-6644 to discuss this further.
Oil change in Jeep Cherokee
As usual, great customer service and in and out within an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cathy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil/Filter Change and Multi-Point Inspection
I have been going to this dealership since 2016 for maintenance and service on my 2015 Jeep Wrangler. Each time the service/repairs to be done were thoroughly explained, the estimates were accurate, and the work was done in a prompt and efficient manner. On this particular visit, I had mistakenly arrived at the wrong time than what was scheduled. Ryan Walling was especially accommodating despite the service department being busy that day, and this is indicative of the terrific customer service I have received over the years of having my Jeep serviced at Lithia here in Helena.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Anthony, thank you for your kind review; we are happy to pass along your comments to the team here at Lithia Chrysler Dodge Jeep Ram FIAT of Helena! If you have any further questions, please give us a call. We're always happy to help!
The service manager Howard and service associate Bryan
The service manager Howard and service associate Bryan provide the utmost in customer service. They communicated clearly and explained everything well, making sure that I was satisfied. I received a quick follow up call to provide me with information about future warranty work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Lithia Chrysler Dodge Jeep Ram FIAT of Helena. Please don't hesitate to reach out if there's anything additional we can do for you.