Lithia Chrysler Dodge Jeep Ram FIAT of Helena

As soon as we drove onto the dealership parking lot we were greeted by a salesman. We showed him what we wanted to test drive. Very helpful and prompt on helping us with your purchasing wants. Friendly salesman, was able to answer our questions. he made the purchasing process easily and quick

Oil change was done quickly, and the people were friendly.

Very good service, . Everybody was great. Stefanie was outstanding. She provided me with all of the information that I asked.

Very disappointed, month after we sign the agreement I'm still getting loan inquiries letters. The cost of the maintenance agreement was never mention by the salesman.

We asked to have a few things checked, and we were charged a Service Charge for each individual thing that was checked...that is ridiculous. Back in they day, you were charged by the hour, which still allowed for service dept to steal your money by working slowly, but this new system is basically the same thing. We were charged over $400, for oil change, rotated tires, and to check 4 things on the vehicle that the Service Dept ended up saying didn't need to be fixed at all. It came out to around $300 to have things checked and not fixed. This definitely feels high to the customer.

They were extremely helpful and went above and beyond to help me surprise my son.

Very good quick friendly service. It is always that way.

Worst service I've ever experienced from Lithia Helena. I called no less than 13 times - different days / different times. I left at least 5 messages. I eventually had to drive to the dealership to get an appointment to service my vehicle. I eventually go there on a Friday. My vehicle had a flat battery and they couldn't take 10 minutes to install a new battery so I bought one from another supplier. Bryan's really did not give a xxxx about me as a client. He certainly did not care that I would be without a vehicle over the weekend nor how I would get back to the dealership on the following Monday. We're a 'Dodge/Jeep' family and we're all talking about new vehicles but we will not buy one here - the service is awful!

I put the deposit on the vehicle 2 weeks prior to coming to Helena to pick up the FJ. After I had shown up at the scheduled time to pick up the FJ Cruiser I waited for 4 hours in the lobby before looking at any paperwork. All of the information I had submitted for financing approval was incorrect. As I was talking with the Salesman about concerns I had about the vehicle I was assured that the issues I seen evidence of (permanent brake dust deposits on rims, possible rust issues, and a cracked and chipped windsheild) were checked out and it was a, in the words of the salesman, "a certified pre-owned vehicle and was thoroughly checked out." I was also told that the vehicle was in Montana it's entire life. This was a lie. I found out after I had insured the vehicle and had gotten a carfax report that the vehicle had spent most of its life in New York state and the Northeastern US. This vehicle was also covered in dust, water spots, and had a substantial bird droppings deposit on the passanger side door. There was also, what i am guessing, is some finger nail clippers, hair ties, random papers, some candy wrappers, a lighter, and other random items under the seats and in the center console that did not get cleaned. Fast forward to 1000 miles or 2 weeks later. I had contacted the salesman and the financier because my front rims were already covered in brake dust. I was told they were working on it and would get back to me. I would hear nothing back from either of them. I would receive a post card from Lithia saying they forwarded my paperwork to Walla Walla County for title work and registration two weeks after I has signed the paperwork and taken the vehicle. I have still not seen or been able to track down anything on getting my vehicle licensed through the state of Washington, as of yet. I was pulled over by a Walla Walla Country sherriffs deputy and informed that the cracks in my windsheild were not legal in the state of Washington (which was something I brought up to the salesman and he assured me it was legal). I was given a verbal warning and told to fix the cracks IMMEDIATELY. This is a $250 deductible through my insurance. Back to the brakes..........the back brakes have gotten to a point of complete failure, the front brakes will need completely redone (pads, rotors, and calipers). The issue with the back brakes can possibly be a master cylinder issue, or best case new rotors, pads, and calipers. I took it to a trusty notable local shop in Walla Walla to get an idea of a price I would have to pay to get this vehicle roadworthy. They stated it would be over $1000 in just parts to fix issues I was assured were not issues and were thoroughly checked. A few days ago there is a squealing and grinding sound coming from the front driverside tire that is worse when turning right and lessens when turning left. Unsure what is causing this new issue, but more than likely it is a bearing issue. I contacted Lithia AGAIN today and was lucky enough to talk to another salesman today. He told me due to me signing an AS IS paper there is nothing that they would do, said goodbye and hung up the phone. I have put less than 2000 miles on this vehicle, not even made the first payment yet, not been able to license or pay taxes on it, and I am looking at between $1500 and $3000 to make it roadworthy and legal to drive down the road. I understand that I did sign an AS IS document, but I was also assured it had passed all checks and I could "drive it across the country", when I left the lot. There is also 4 open recalls on this vehicle that could have been taken care of by literally driving next door to the Toyota dealership, while it sat for 2 weeks waiting for me to pick it up. I do not belive I should be having this many problems with this vehicle after paying $24000 to the dealership.

I put the deposit on the vehicle 2 weeks prior to coming to Helena to pick up the FJ. After I had shown up at the scheduled time to test drive and pick up the FJ Cruiser I waited for 4 hours in the lobby before looking at any paperwork. All of the information I had submitted for financing approval was incorrect. As I was talking with the Salesman about concerns I had about the vehicle I was assured that the issues I seen evidence of (permanent brake dust deposits on rims, possible rust issues, and a cracked and chipped windsheild) were checked out and it was a, in the words of the salesman, "a certified pre-owned vehicle and was thoroughly checked out." I was also told that the vehicle was in Montana it's entire life, which eased my rust issue worries. This was a lie. I found out after I had insured the vehicle and had gotten a carfax report that the vehicle had spent most of its life in New York state and the Northeastern United States. I was talked out of any extended warranty of the vehicle because of being told the only warranty available would only cover the motor and transmission, NOTHING ELSE. This vehicle was also covered in dust, water spots, and had a substantial bird droppings deposit on the passanger side door. There was also, what i am guessing, is some finger nail clippers, hair ties, random papers, some candy wrappers, a lighter, and other random items under the seats and in the center console that did not get cleaned. Fast forward to 1000 miles or 2 weeks later. I had contacted the salesman and the financier because my front rims were already covered in brake dust. I was told they were working on it and would get back to me. I would hear nothing back from either of them. I would receive a post card from Lithia saying they forwarded my paperwork to Walla Walla County for title work and registration two weeks after I has signed the paperwork and taken the vehicle. I have still not seen or been able to track down anything on getting my vehicle licensed through the state of Washington, as of yet. I was pulled over by a Walla Walla Country sherriffs deputy and informed that the cracks in my windsheild were not legal in the state of Washington (which was something I brought up to the salesman and he assured me it was legal). I was given a verbal warning and told to fix the cracks IMMEDIATELY. Back to the brakes..........the back brakes have gotten to a point of complete failure, the front brakes will need completely redone (pads, rotors, and calipers). The issue with the back brakes can possibly be a master cylinder issue, or best case new rotors, pads, and calipers. I took it to a trusty notable local shop in Walla Walla to get an idea of a price I would have to pay to get this vehicle roadworthy. They stated it would be over $1000 in just parts to fix issues I was assured were not issues and were thoroughly checked. Unsure what is causing this new issue, but more than likely it is a bearing issue. I contacted Lithia AGAIN and was lucky enough to talk to another salesman today. He told me due to me signing an AS IS paper there is nothing that they would do, said goodbye. I have put less than 2000 miles on this vehicle, not even made the first payment yet, not been able to license or pay taxes on it, and I am looking at between $1500 and $3000 to make it roadworthy and legal to drive down the road. There is also 4 open recalls on this vehicle that could have been taken care of by literally driving next door to the Toyota dealership, while it sat for 2 weeks waiting for me to pick it up.