Skip to main content

Lithia Chrysler Dodge Jeep Ram FIAT of Helena

(679 reviews)
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(679 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Helena from DealerRater.

Want to share your experience with this dealership?

Write a review

These people knew I was tired and had to have a car. They...

These people knew I was tired and had to have a car. They threw in a "36k mile warranty" (service contract) that they charged $2700 on a $13,500 car, but failed to mention it he cost. Criminal.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best salesman service ever 100% customer satisfaction...

Best salesman service ever 100% customer satisfaction would not go anywhere else best car experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I never leave reviews on anywhere, but I am so...

I never leave reviews on anywhere, but I am so unbelievably annoyed with this dealership. I actually bought my car at the Chevy Lithia in Helena (which I have had just as many problems with), but the Dodge Lithia has been doing all the service, since they specialize in Jeep, which is what I bought. There has been an ongoing issue since I bought the vehicle. They have replaced several things, none if which has fixed the issue. And the most annoying part is it is literally IMPOSSIBLE to get a call back. I have left 5 or 6 voicemails and have gotten nothing back. If I could give them zero stars I would. I will NOT be recommended any Lithia dealership to anyone, especially the service dodge department in Helena.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Go somewhere they appreciate your business

Purchased vehicle ‐ got one set of keys ‐ salesman (good guy) told me where to buy wholesale key to save money - purchased transponder key for 20.00 - stupid enough to think they would cut and program key free since spending as much money as I did (how long can it take) - told me they would cut and program key for 90.00 - WOW - they really appreciate your business - go somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Hi David, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to turn your experience around. Please reach out to us at (877) 361-6644 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.

The dealership was good to deal with. The sales person (...

The dealership was good to deal with. The sales person ( Nick Robinson) answered all of our questions and did a good job of explaining the pricing of the vehicle and we were able to come to an agreement fairly quickly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are so happy to read such a great review about Lithia Chrysler Dodge Jeep Ram FIAT of Helena! Thank you, and have a fantastic day!

DONT DEAL WITH THIS PLACE. GO ELSE WHERE

Don't buy a used car or truck with out having a good mechanic look at it got a used truck delivered and to find out a list a page long and oil leaking out.of the rear main I brought back not even owning it 10 hours and they won't fix and it s my problem they say, what a joke and there shop cant see a oil leak that's all over the bell housing transmission pan and exhaust that's been leaking for sometime crooks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Hi Joey, we truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (877) 361-6644 to discuss this further.

Josh in sales helped me today w/ my paper plate expiring....

Josh in sales helped me today w/ my paper plate expiring. He was great and saved me a drive to Helena from White Sulphur Springs by emailing the 90 day paper plate to me. Thank you a Billion Josh!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Lithia Chrysler Dodge Jeep Ram FIAT of Helena. Thank you, and have a fantastic day!

We purchased a 2018 Jeep Renegade from Lithia at the end...

We purchased a 2018 Jeep Renegade from Lithia at the end of August. After having the car for about a month, we took it to the car wash and were unhappily surprised when the sunroof began to leak. It did not just drip in, it poured in. We took the car back to Lithia to have the seal fixed, and were shocked at the quote they gave us, especially as we had purchased our car from them so recently. We called the Butte Chrysler, Jeep Dodge dealership, and they fixed the seal on the sunroof for two hundred dollars less than the price that Lithia quoted. They also gave us a two year, unlimited mileage warranty that would cover parts and labor! Thank you to Jessica and the rest of the staff, for their friendly and knowledgeable service! In the future, we will not hesitate to make the drive to Butte Chrysler Jeep Dodge for our auto needs.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are disappointed to hear that you did not have a more positive service experience with us at Lithia Chrysler Dodge Jeep Ram FIAT of Helena. If you are willing to give us another chance, please reach out to us at (877) 361-6644 to speak to our manager directly. We hope to hear from you.

Very friendly salesman and staff. Not pushy for a sale....

Very friendly salesman and staff. Not pushy for a sale. They were very accommodating and listened to what we had to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lithia Chrysler Dodge Jeep Ram FIAT of Helena! We look forward to your next visit! Take care!

I have purchased a couple of trucks from this dealer, but...

I have purchased a couple of trucks from this dealer, but have had the worst service I have ever had. After six visits, they couldn't find a coolant leak (still smell it), and lube appointments 'get lost in the system' even though I am getting reminder texts from Lithia. Had to reschedule two weeks out farther.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.