Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

I was very pleased with the amazing customer service at Lithia, I took my truck in for an oil change and Detail, I bought the Bronze detail package. The staff was very friendly and helpful. When I first picked up my truck I wasn't very impressed with the quality of the interior detail job it looked rushed and things were missed, I mean the whole point of taking it to get detailed was to have someone do a better job than I could do myself, but the guys made it up to me 100%. I brought my truck back in the next day and the got it in right away and fixed the detail. I was thankful for the great customer service and the turn around in quality of work! However, I do hope they make an effort to do it right the first time from now on, but overall very appreciative of the great staff and great job.

I have purchased multiple Ram trucks over the years, and my experience with the dealership and service department has just been the worse. I cannot believe they are still in business with the way they treat customers. It like once you have bought the vehicle, they no longer care. The business transaction is done so there is no more need on their part to be nice, cordial, and professional. Friends told me not to go to Lithia, but I thought they were just bitter, but they are not bitter. They are kind and caring people, unlike the staff I have dealt with at Lithia. Even their managers are horrible. Overall, my experience with Lithia is so bad that I will never purchase another vehicle from the dealership. In fact, my experience has been so bad that I will probably never purchase another Ram truck again, and I would encourage any potential customers to at least stay away from Lithia Dodge.

I would recommend Eric Grenier as a salesman he worked with us the best way he could.

Problem solved. No additional charges. Happy with service center

Bought my first car here!! Love it, and am completely satisfied! Everyone was super helpful ans friendly! Will definitely recommend abd use them in the future!!

Waiting area & restrooms could be better, all else great.

I was fully satisfied. I was greeted immediately on entry. The work done was prompt.

Good job The 90000 mile service required by my vehicle was done in a timely and professional manner. Warranty repairs were done to keep my vehicle in top running condition.

Ken Hausinger is terrific He always speaks to me in an intelligent manor, he anticipates my needs as a customer, and he responds quickly. He cares about YOU and that shows in person as well as on the phone. You can tell he is a proud employee and that he enjoys his position. It is a pleasure to have such wonderful customer service and attention; these days, that is hard to find. He follows up and follows through. You have a very valuable employee in Ken. Everyone at this location has a smile on their face and seems to have a great attitude. Thank you.

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