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Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage

(1,907 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 243-8009 (877) 243-8009
Used (866) 586-1524 (866) 586-1524
Service (855) 348-3579 (855) 348-3579

Reviews

(1,907 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage from DealerRater.

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Mr. Willie Myers

I had an oil change and inspection done .The rep met me before I got out of my vehicle (upon arrival) . He asked what was I there for . He processed me into the service department and the job was completed in less than an hour . That is what I call service .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Willie thank you for your great review! We strive to provide that kind of service to all of our customers. WE ALL appreciate your business here at Lithia Chrysler Jeep Dodge of South Anchorage

Oil change and tire rotation

The service was great and they got me in the same day. I don't like the fact that this survey is making me write so many words. This is why people don't like leaving reviews. I still have 3809 characters before I can end this statement before you can take my comment. The service guy that helped me did a great job and the service was done to my standards. What more do you want me to say. I am not in high school writing an essay, although this is how I feel at the moment. I almost want to stop writing this and say forget it, but you people need to know that this is way too much to ask of someone. My time is very important and just the fact that I agreed to make a statement didn't mean that I wanted to write a book.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Yvette, thanks for posting your review on cars.com Sorry for any confusion. Not sure there is a minimum for a review. Thank you for taking the time AND WE ALL THANK YOU FOR YOUR BUSINESS!!!!

Great Service

I purchased a car and the Sales rep Isaiah was outstanding. He had great customer service and made my buying experience painless. I recommend this dealership and especially recommend Isaiah as a sales rep to anyone interested in looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sean, Thanks from all of us at Lithia Chrysler Jeep Dodge of South Anchorage. Thank you for posting your review about the great sales experience you had with Isaiah. We all appreciate your business!

Great Service

I worked with Tony on this car repair. He always does an outstanding job and is by far your most experienced customer service representative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Steve thank you for posting your review. We appreciate your business ! Thanks from all of us at Lithia Chrysler Jeep Dodge of South Anchorage.

Service Dept is top notch!

I brought my 2011 Dodge 1500 into service because it kept stalling out. Service Department made it's recommendations and made the repair. Upon getting the vehicle back the check engine light came back on and without hesitation, the brought it back into service and placed it on the rack. Under more testing, it was determined some major service was needed. They took the time to look further and found all was under warranty. I had my truck back within a few days as promised. I will return back to Lithia Dodge without hesitation. Everyone at that store goes out of their way to help you. Top Notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael We appreciate your business! Thanks from all of us at Lithia Chrysler Jeep Dodge of South Anchorage. Thank you for posting your review about your positive service experience. We are glad we were able to get it covered under warranty for you!

Prompt, Efficient, and Helpful Service

Went in for an oil change and inspection, as well as the purchase of new (studded) tires. My service rep was communicative, and my needs were met for slightly less than the cost estimated. The time commitment was met well. I won't hesitate to go back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jim thanks for the 5 star review. We appreciate when customers take the time to let others know about their experience. WE ALL thank you for your business.

Amazing !!!

I'm so proud to say that my very first car comes from Litha. The help the company provided was greatly appreciated. Although an auto salesman/woman's job title is to sell. Unlike other car places who are really pushy and try to throw you in anything. Your company was not. I was assisted in finding a nice car with low miles in my price range and Calista did a great job of making the process fun and friendly for me. And thanks to Alex for getting all papers ready and closing the deal! Thanks so much guys, I LOVE MY NEW BABY ;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Purchase No. 2 - Great

Josh Taylor was great to work with once again. Second vehicle I purchased through him. He was as excited about my purchase as I was. That's nice to see. Everyone at LIthia was nice to work with throughout the process. As for Josh, he will see me again in the coming years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change

Purchased Lifetime Oil Change from Lithia Chevrolet but they were out of the filter we needed. Since this was also a Lithia dealer, and right down the road, we brought the car here. You had the filter and had us in and out in less than an hour. Only down side was my wife wanted a hot chocolate, like she gets at Chevrolet (she doesn't drink coffee) and you didn't provide any.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bob thanks for your great review and feedback. I will check into the Hot Chocolate supply!!

used car purchase

Jarred handled my purchase and was very informative and was up to date on product. Would highly reccomend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael thank you for your nice review. We are so very glad that you had a great experience. Thank you for everyone here at Lithia Dodge for allowing us to help you get what you wanted!