Reviews
"He's the Man"
We were in the market for a new jeep. Talked with an old friend who used to work there and asked who I could talk to and get a great deal. He said Robbie Dixon. Then he called him to let him know I was interested in looking at the 2014 Cherokee. Robbie called me and we made an appointment at 7 PM. All thru the day, he was keeping me up to date on locating the jeep and getting it out front so we can test drive it. Was the last 2014 on the lot. I have bought numouros new vehicals over the years and this was the most professional and courteous I have ever experienced. It was so good my wife sat through it from start to finish and said the same thing. Robbie is Great!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
He's the best!
Robbie Dixon made our purchase painless and it was a pleasure to work with him. I'd recommend to contact Robbie first if you are to purchase a vehicle. You won't be disappointed! He's the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tune up
Got my jeep in and out quickly! Very friendly and courteous. They had to order a part, so I will be back in a few weeks to finish the job. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Andy Heagle
Just had my truck checked out for a recall notice. Had no issues with the shop or help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Andy, thank you for taking the time to review us on Cars.com we appreciate your business and time!
Isaiah's the best!
Make sure you ask for him! He's professional, swift, and makes you feel like a valued individual with lithia! I will never be going to 5th ave again so long as Travis is a manager there.. It was a shame that 5th couldn't do what lithia did for me in literally an hour or less, AND I WENT TO 5th for two days in a row :(
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2014 Dodge Journey purchase
The sales team was great! We had twins less than 2 years old with us during the entire sale. The added distractions did not phase the team... They were all helpful and wanted to be sure my wife and I were 100% happy before we signed anything. Great dealer, awesome deal! I will recommend these guys to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you !!! We are so happy that you were pleased with your purchase experience!!!
Jerry & Myong Webb
My wife and I have been bringing our Jeep to Lithia for service/repairs since we bought it new from Lithia back in 2003. We have received nothing but the best, both in services and customer satisfaction. While I have dealt with several Service Advisors at Lithia, I always try to be assisted by Mr. Kenny Ellert. He always lays it out on the line as to services/repairs required and/or recommended and time needed to accomplish them. He always promptly informs me if required repairs/services are going to take longer or circumstances changes than what he discussed with me. Excellent employee, glad he is there, don't loose him.....His is a fine dedicated young man which is hard to find these days.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the positive feedback!
2014 Durango R/T
You just can't find another dealer better than this one. Robbie Dixon made this purchase painless and it was a pleasure to work with him. I'd recommend anyone looking to buy a vehicle contact Robbie first. You won't be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lithia service department review
Service is awesome! The tech couldn't recreate the original problem I described when making my service appointment so they sent a tech to ride along so we could explain exactly what I felt when my vehicle was acting up. We went through a series of what ifs and found a conclusion that worked for both parties involved and saved me $100. The courtesy van was quick on the pick and drop off. Our rental car for the day was setup and ready to go once the rental counter opened.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Too much play in the steering wheel on my Dodge
Good service, still have a little play in the steering wheel but it is acceptable.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Please bring your Dodge to our service department so we can ensure that it is within factory specifications.