Reviews
Car was late getting done but glad they answered the
Car was late getting done but glad they answered the phone when I called. Same problem keeps happening so I wonder if it is getting fixed
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- Buying process —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello Jane, Thank you for taking the time to share your feedback. We apologize for the delay in completing your car service and any inconvenience it may have caused. Your concerns are important to us, and we'd like to ensure that the recurring problem is thoroughly addressed. That being said, please contact us through the number below in order to further discuss your time here. Best, Matt Dean - Service Manager - 907-762-5131
Experience was outstanding Gabriel was kind was honest
Experience was outstanding Gabriel was kind was honest and so helpful And gave great advice
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for sharing your outstanding experience at Lithia Hyundai of Anchorage! We're thrilled to hear that Gabriel provided kind, honest, and helpful service, along with great advice. Your feedback means a lot to us. If there's anything else you'd like to share or if you have more feedback, please feel free to reach out. We look forward to serving you again in the future!
Very kind and knowledgeable.
Very kind and knowledgeable. Dana was a wonderful person at the service desk. She was very kind and knowledgeable. She was very responsive and had a good attitude.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Colleen, Your kind words about Dana at the service desk truly brightened our day! We're thrilled to hear she made your experience at Lithia Hyundai of Anchorage so positive with her kindness, knowledge, responsiveness, and positive attitude. If there's anything specific you'd like to highlight or if you have more feedback to share, please feel free to reach out. We're here to ensure your future experiences are just as wonderful!
No pressure, very friendly.
No pressure, very friendly. Easy to shop with. Eric was friendly, explained everything very well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Scott, Thank you for sharing your experience with us! We're pleased to hear that your shopping experience at Lithia Hyundai of Anchorage was pressure-free and very friendly. It's fantastic that Eric was able to explain everything well. If there's anything else you'd like to highlight or if you have more feedback to share, please feel free to reach out. We appreciate your business!
The dealership is clean and comfortable while waiting for
The dealership is clean and comfortable while waiting for services. Plus the hot beverage bar was 10/10 with choices
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, We appreciate your feedback! It's fantastic to hear that you found our dealership clean and comfortable during your visit to Lithia Hyundai of Anchorage. We're delighted that you enjoyed the hot beverage bar and its wide array of choices. If there's anything else you'd like to share or if you have more feedback, feel free to reach out. We look forward to serving you again in the future!
Poor communication and follow through, lack of concern
Poor communication and follow through, lack of concern for the customer post-vehicle purchase, and a feeling the service dept was dismissive of my concerns.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi K.O., Thank you for bringing this to our attention. It is regrettable to hear about the level of communication and client care you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131
took care of the problem glad that they were able to
took care of the problem glad that they were able to diagnose the problem and got it repaired quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage was able to diagnose and swiftly repair the issue with your vehicle. Customer satisfaction is our priority, and we're delighted we could take care of the problem for you. We hope to see you again soon.
Everyone was knowledgeable and made the process of buying
Everyone was knowledgeable and made the process of buying my new car very pleasant for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thanks a ton for sharing your positive experience at Lithia Hyundai of Anchorage! We're thrilled to hear that our team's knowledge made the car-buying process pleasant for you. If there's anything else you'd like to highlight or if you have more feedback to share, please feel free to reach out. We appreciate your trust in us!
They don't answer the phones.
They don't answer the phones. They also kept my car for 4 days without communicating at all what the issue was.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Makinzie, Thank you for sharing your recent experience, and I apologize for any inconvenience you faced. I'm sorry to hear about the challenges in reaching us and the lack of communication regarding your car. To better understand your situation and address your concerns, please reach out to us directly through the number below. Your feedback is valuable, and we aim to improve your experience moving forward. Best, Matt Dean - Service Manager - 907-762-5131
Needed diagnostics on a check engine light.
Needed diagnostics on a check engine light. Efficient and knowledgeable identifying and fixing the problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you so much for choosing our services! We're delighted to hear that our team efficiently diagnosed and resolved the issue with your check engine light. Providing knowledgeable and effective solutions is our priority. If you ever have more automotive needs, we're here to help. Safe travels!