Reviews
Write a reviewGood experience every time
Took our 2011 Ford Edge, which we purchased at Pauli, in for install of a remote start system. Staff was very helpful in choosing the right system for us and the service was top notch. In and out in a few hours, even allowed me to use a loaner car to run back home. Thanks Pauli!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
used car
Best dealership i have ever worked with! Best car buying experience overall as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
you made me do this - You name it
They got me to work on time just like they said they would
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great, thanks for your comments!
Great service
I brought my truck in for an oil.change Thursday 8/6/2015. Service was on time , everyone was professional and friendly. Everything that was done to the truck was explained thoughly and Ryan came out to talk with me about up coming service that was close and asked if I would be ok to contact me next month as a reminder. It was an overall great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pauli Ford
One of the easyest experiences of buying a new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrific Sale
We just purchased a 2015 Ford Escape through Pauli Ford, St. Johns, Michigan while trading in our 2011 Ford Escape. As in the past 15-17 years, our experience in dealing with the sales and service staff was exemplary! Kevin McCrackin, Bill McCann (sales) and Glenn Dittmar (service) did an outstanding job in meeting our transportation needs...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly, professional service,
I have a 2014 Escape that I leased at Pauli, I have always worked with Kevin McCracken in sales and have never had a bad experience, On this day I just had my third oil change .....smooth-professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Frank Cranmer
I meant to give this dealer the highest ratings but selected the wrong box. My experience was very positive and would highly recommend Pauli Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clean facility
I have the 2014 Ford Focus, it constantly shutters when stopping and going. I have had it 4 times and they say that is normal. I hate the way it hesitates when trying to pass cars. Who ever came up with this car, thy should be fired. The salesman should have disclosed this before I bought it. We bought 10 brand new vehicles from this dealer, they should help me out and buy it back.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service Department
First Oil Change & Tire Rotation for my Ford F-150. Awesome Service. I will not shop for my Ford anywhere else. Keep up the EXCELLENT Work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase