Reviews
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had a pleasurable experience at Crippen Auto Mall and with our salesperson Lisa. We would recommend her to people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent car buying experience
Buying a new car can be a stressful experience. The last two cars I have purchased I have done over the internet (one new, one used) and done the negotiation via email. With my recent purchase of a 2015 Mazda CX-5 from Crippen Auto, I used a combination of the two, and the experience was wonderful. I interfaced both in person, and via email with Al Travis, the sales person at Crippen, and after a couple of test drives and a couple of emails we smoothly came to a deal that I believe was a win-win for all. On the day I picked up the car, I came in with a cashier's check and left with a great new car. Working with Mr. Travis was efficient, no-pressure, and I can recommend him and Crippen Mazda without reservation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very easy and great service!
They made this a very easy process. My jeep was 10 years old and had some rust on the bottom, on the test drive we noticed that a part was rusted through and they completely replaced the part right there. They were able to quickly repair minor issues and made very easy! They were also very nice, I had Rodney in sales and he helped ease the stress I had. They were very understanding and helpful when I told them it was the first car I was buying!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Loving my Fusion!
I just bought my first car from Crippen this week! Never having purchased a vehcile before, I was slighty nervous. Al Travis made my car buying experience a pleasant one! He was very easy to talk to and not pushy like many car salesmen. I would purchase from Crippen in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
I purchased a 2015 LaCrosse yesterday from Al Travis. Al was a great salesman-absolutely no pressure, very knowledgeable and a lovely personality. He took all the time I needed to get used to all of the technology in the car. I have used the Service Department of Crippen on occasion and have always been pleased, and now I am equally pleased with the Sales Department (especially Al Travis).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great service
Non-hassle enviroment and willing to listen to consumer needs. Over all good experience and reccomendable.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2002 GMC Sierra 2500HD
Mr. Al Travis was extremely professional. His knowledge of the vehicle and his dedication to my purchase made this process simple, hassle free, and fast. I would recommend Mr. Al Travis to anyone that was looking to buy a vehicle from Crippen. I would recommend anyone wanting to buy a vehicle to go to Crippen. I was taken care of once I entered the door. Although they were busy, they to time to ensure I was taken care of and showed me that my business was important to them. A truly unique experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT SERVICE
rODNEY WAS VERY PROFESSIONAL AND HELPFUL. oUR EXPERIENCE WITH CRIPPEN AUTO WAS WONDERFUL AND I WOULD RECOMEND THEM TO EVERYONE. CHRIS WAS ALSO VERY PROFESSIONAL WITH ALL THE LOAN PAPER WORK THANKS SO MUCH.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service - Rodney Sumpter was amazing
Overall amazing experiance, Sales, Finance was all easy going , very laid back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Haggle-free used car pricing
Worked with Al Travis to purchase my "new" 2009 impala 1LT. The car was priced lower than similar private party prices. Had a good experience overall, Al was friendly and was a good low pressure salesman.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase