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Crippen Automotive

(1,196 reviews)
Visit Crippen Automotive
Sales hours: 9:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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encore

had a pleasurable experience at Crippen Auto Mall and with our salesperson Lisa. We would recommend her to people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent car buying experience

Buying a new car can be a stressful experience. The last two cars I have purchased I have done over the internet (one new, one used) and done the negotiation via email. With my recent purchase of a 2015 Mazda CX-5 from Crippen Auto, I used a combination of the two, and the experience was wonderful. I interfaced both in person, and via email with Al Travis, the sales person at Crippen, and after a couple of test drives and a couple of emails we smoothly came to a deal that I believe was a win-win for all. On the day I picked up the car, I came in with a cashier's check and left with a great new car. Working with Mr. Travis was efficient, no-pressure, and I can recommend him and Crippen Mazda without reservation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very easy and great service!

They made this a very easy process. My jeep was 10 years old and had some rust on the bottom, on the test drive we noticed that a part was rusted through and they completely replaced the part right there. They were able to quickly repair minor issues and made very easy! They were also very nice, I had Rodney in sales and he helped ease the stress I had. They were very understanding and helpful when I told them it was the first car I was buying!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Loving my Fusion!

I just bought my first car from Crippen this week! Never having purchased a vehcile before, I was slighty nervous. Al Travis made my car buying experience a pleasant one! He was very easy to talk to and not pushy like many car salesmen. I would purchase from Crippen in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

I purchased a 2015 LaCrosse yesterday from Al Travis. Al was a great salesman-absolutely no pressure, very knowledgeable and a lovely personality. He took all the time I needed to get used to all of the technology in the car. I have used the Service Department of Crippen on occasion and have always been pleased, and now I am equally pleased with the Sales Department (especially Al Travis).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service

Non-hassle enviroment and willing to listen to consumer needs. Over all good experience and reccomendable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2002 GMC Sierra 2500HD

Mr. Al Travis was extremely professional. His knowledge of the vehicle and his dedication to my purchase made this process simple, hassle free, and fast. I would recommend Mr. Al Travis to anyone that was looking to buy a vehicle from Crippen. I would recommend anyone wanting to buy a vehicle to go to Crippen. I was taken care of once I entered the door. Although they were busy, they to time to ensure I was taken care of and showed me that my business was important to them. A truly unique experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT SERVICE

rODNEY WAS VERY PROFESSIONAL AND HELPFUL. oUR EXPERIENCE WITH CRIPPEN AUTO WAS WONDERFUL AND I WOULD RECOMEND THEM TO EVERYONE. CHRIS WAS ALSO VERY PROFESSIONAL WITH ALL THE LOAN PAPER WORK THANKS SO MUCH.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service - Rodney Sumpter was amazing

Overall amazing experiance, Sales, Finance was all easy going , very laid back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Haggle-free used car pricing

Worked with Al Travis to purchase my "new" 2009 impala 1LT. The car was priced lower than similar private party prices. Had a good experience overall, Al was friendly and was a good low pressure salesman.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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