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Crippen Automotive

(1,196 reviews)
Visit Crippen Automotive
Sales hours: 9:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:30pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (877) 813-8873 (877) 813-8873
Used (833) 655-2932 (833) 655-2932
Service (888) 837-3839 (888) 837-3839

Reviews

(1,196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crippen Automotive from DealerRater.

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Very Easy Purchase

This may have been the most straightforward car purchase I've ever done. I did my homework, found the SUV I wanted (2008 Volvo XC90 V8) at an excellent price, arranged a test drive, and purchased a few days later. No pressure and no problems. Al Travis was excellent to deal with, and answered all my questions. Can't really ask for anything more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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verano

Lisa got me the best deal possible to suit my needs. She was very plesant and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My certified used 2014 Buick Encore

Was shopping for an Buick online and came across this Encore in my color.Hooked up with salesperson Al Travis that gave me a hassle free buying experience. He seemed to make it go smoothly and is someone that I would recommend to do business with. During the paper work Al had my vehicle detailed and topped of with fuel. Al also went through all the features of the car and XM radio and On-Star.Even though it is a 78 mile one way trip for me I'm glad that I went and would do it again. I deffinetly recommend Crippen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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terrain

My salesperson was Lisa Ellis and I had a great car buying experience. She was very nice and knowledgeable about the product and I was completey satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Crippen For A Great Car purchase experience

Worked with Rodney on an Internet Sale of a Volvo XC70, Personable and all round great guy. Made for a low pressure experience where the product did the talking and he filled in the blanks and answered questions, ushering the purchase through with little effort.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Crippen Customer Service

We visited 3 different dealerships and received the best customer service from Crippen. Our salesman was Rodney and was extremely helpful without being too pushy. The buying process was extremely easy as well! We had a great buying experience at Crippen! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My New Equinox

Very nice working with the Crippen dealership. This was my first car purchase. Very happy they could get me financed. Al Travis took good care of me through the whole process. Chris Harder was nice too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My New Equinox

Excellent experience!! My sales rep was very helpful and I was able to get the car I wanted at a price I wanted. Got a very good deal on a very nice vehicle. Everyone there treated me like I was their number one priority. Very kind and helpful staff. Would definitely recommend giving Crippen a shot if you are looking for a nice affordable vehicle. I know I will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford Explorer

Nice experience! Process was easy. My salesman Al Travis was very good. He handled everything in a short amount of time. Great dealership, great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fabulous Service!

This is the third car we have bought from Al Travis at Crippen Auto Mall. No matter what we need, Al always seems to have a vehicle that precisely meets our requirements. He is honest, experienced and an absolute gentleman. Over the years I've gotten to know Al Travis and thoroughly enjoyed working with him. This is buying cars the way it's supposed to be - easy, honest dealings and quality vehicles. Prices are fair, and Crippen stands behind what they sell. The first two volvos that we bought from Al have been virtually trouble free and this mazda will undoubtedly be the same. Thanks again Al!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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